Service desks are under attack: What can you do about it? (www.bleepingcomputer.com)
from kid@sh.itjust.works to cybersecurity@sh.itjust.works on 20 May 16:52
https://sh.itjust.works/post/38366192

#cybersecurity

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slazer2au@lemmy.world on 20 May 22:06 collapse

Escalate the call until you get to a human.

Take records when SD fail to meet SLA and demand compensation as part of your agreement.

The best one I saw was demand support in your local non english language