'I want to acknowledge that we messed up': NZXT addresses concerns about its controversial Flex gaming PC rental program and commits to taking action (www.pcgamer.com)
from inclementimmigrant@lemmy.world to games@lemmy.world on 05 Dec 16:55
https://lemmy.world/post/22804327

This response is not nearly enough in my book.

#games

threaded - newest

MrPoopyButthole@lemmy.dbzer0.com on 05 Dec 17:07 next collapse

All this proves is that we need to keep on supporting Gamers Nexus because that shit is working! đŸ’Ș

BentiGorlich@gehirneimer.de on 05 Dec 18:27 next collapse

Bought a T-Shirt and 2 dice sets directly after watching the NZXT video 😇

stardust@lemmy.ca on 05 Dec 20:51 next collapse

He is taking on the noble fight for consumers. Exposing them for the crooks they are.

MutilationWave@lemmy.world on 06 Dec 03:45 collapse

I had heard of it but I don’t really watch YouTube. I watched that whole video and what a shitshow. I went straight to my wife and said we have to watch out that the kids don’t get caught up in this.

We give an allowance to our young niece and nephew, who both game on PC sometimes, and it seems like this is exactly the kind of shit that would entice our nephew. He has my old PC and it’s really showing its age.

This apology is bullshit.

DoucheBagMcSwag@lemmy.dbzer0.com on 05 Dec 17:08 next collapse

“we didn’t think that there would be coverage like this”

TheFeatureCreature@lemmy.world on 05 Dec 17:08 next collapse

Nah, fuck them. They thought they could get away with this predatory debt-trap system that was marketed at children and they are clearly salty that they got caught. Not to mention the whole idea of not even owning your own PC or the data within which would set a bad precedent for everyone everywhere.

There are so many competitors in the industry NZXT operates in; it would be very easy to avoid ever buying their stuff again. And I intend to do just that. Get bankrupted, you pieces of shit.

iAmTheTot@sh.itjust.works on 05 Dec 17:10 next collapse

Never buying from NZXT ever again. Trust completely and utterly gone.

icecreamtaco@lemmy.world on 05 Dec 17:23 next collapse

Seems legit

silverchase@sh.itjust.works on 05 Dec 17:42 next collapse

Back to you, Steve.

NuXCOM_90Percent@lemmy.zip on 05 Dec 17:47 next collapse

youtube.com/
/UgkxVO5Fp6lepwAP6lXZ4z_SuxmDypXfhgj


NZXT has posted a statement which not only misrepresents facts, but distorts the reality of their predatory rental computer program. The statement ignores major points and introduces several new concerns. GamersNexus has become aware of deeper elements connected to this story that GN has begun independently investigating. While we will put together coverage of NZXT’s inadequate and manipulative response in short order, we are also actively beginning work on a longer form investigation that could take weeks or months to finalize, depending on the depth of the rabbit hole. We will have more for you as it becomes available, starting with a deconstruction of NZXT’s statement.

wirelesswire@lemmy.zip on 05 Dec 17:49 next collapse

I don’t really buy youtuber merch, but I bought a couple things from GN after their investigative work with the latest Asus warranty debacle. Excellent channel and Steve and crew deserve all the support they can get.

uninvitedguest@lemmy.ca on 05 Dec 19:28 collapse

I looked at ordering a soldering mat to support them, but couldn’t justify $50 when aliexpress was selling them for $3.

JTskulk@lemmy.world on 05 Dec 19:33 next collapse

AliExpress will somehow find a way to ship you a mat that doesn’t work after waiting 2 months for it to arrive.

uninvitedguest@lemmy.ca on 05 Dec 22:22 collapse

Biodegradable silicone would be kinda cool.

That said, the 2 months wait and uncertainty of products seems to be a thing of the past (based on the things I purchase, not like I’m ordering skinny jeans), as most stuff arrives in 2 weeks and hasn’t made it to the trash.

Though Canada Post being on strike is likely to bugger that up.

[Edit] I stand corrected - AliExpress packages just came through, ordered 10 days ago.

keyez@lemmy.world on 06 Dec 04:22 collapse

I have both sets of the coasters on the GN store, the rubber ones and they’re the best coasters I’ve had since they’re flexible and washable, highly recommend them

Mk23simp@lemmy.blahaj.zone on 05 Dec 17:49 next collapse

NZXT Flex customers have never experienced a pre-tax subscription price increase and will never experience one unless they decide to switch subscription tiers.

I think they’re forgetting the part where GN themselves were a NZXT flex customer who experienced subscription price increases. So this statement is already proven to be false before they even said it.

ArtVandelay@lemmy.world on 05 Dec 17:51 next collapse

‘I want to acknowledge that we messed up got caught’

nobody158@sh.itjust.works on 05 Dec 17:51 next collapse

Too late.

OsrsNeedsF2P@lemmy.ml on 05 Dec 17:55 next collapse

the availability of different components requires specification changes, sometimes in real-time. In fact, customers may experience a free upgrade based on changing inventory levels.

They couldn’t help but try and make “getting randomized components” sound like a good thing

catloaf@lemm.ee on 05 Dec 18:03 collapse

The surprise spec mechanic gives buyers a sense of pride and accomplishment.

HorreC@lemmy.world on 05 Dec 22:21 collapse

Are you in marketing?? If not, you should look around and see if you could.

MutilationWave@lemmy.world on 06 Dec 03:58 collapse

It’s a meme where a game company said something similar.

catloaf@lemm.ee on 06 Dec 04:13 next collapse

Apparently it’s got a whole section on Wikipedia now: 
wikipedia.org/
/Star_Wars_Battlefront_II_(2017_v


HorreC@lemmy.world on 06 Dec 09:56 collapse

that was my dry attempt at saying what a failure that team was when they said that, and you know it had to be someone high up that approved it.

rtxn@lemmy.world on 05 Dec 18:01 next collapse

Oh, I don’t think they messed up at all. I think it was intentional and calculated. Business decisions don’t just materialize out of happenstance, they are written, proposed, and approved by multiple people. They came up with and implemented the pricing and the bait-and-switching of components. Their lawyers wrote, reviewed, and approved the contract. Their public relations personnel came up with the untrue statements that should be said in sponsored videos. And now that the shift has left the ass, the CEO wants to pretend it was all a mistake? Fuck off.

BearOfaTime@lemm.ee on 05 Dec 18:07 collapse

Their lawyers wrote, reviewed, and approved the contract.

This is what most people, who’ve never worked for a large business, never seem to get.

As an employee I can never say anything about my company unless I want to be fired. For people farther up the chain who have responsibility for making public statements, everything is first vetted by the legal team.

Hell, at times we peons are given stock responses to give to certain questions.

DontMakeMoreBabies@lemm.ee on 05 Dec 18:03 next collapse

Renting a gaming PC seems dumb as fuck.

MutilationWave@lemmy.world on 06 Dec 03:56 collapse

Renting most things long term is dumb as fuck, yet Rent-A-Center is a thing. Technically they do rent to own, but they will set you up with a whole shitty bachelor pad. $10 a month for the table, 20 for the couch, and only 50 for the TV. Over a five year loan. They will and do repo shit and rent it to the next dumbass. Quick what’s 50 times 12 times 5? Doesn’t matter I have a shitty big screen for only fifty bucks!

catloaf@lemm.ee on 06 Dec 04:11 collapse

Even if it works out to spending $3000 on the end, that’s still only $80/month, and their demographic is people living paycheck to paycheck who don’t have the few hundred at any one time to buy the stuff outright.

MutilationWave@lemmy.world on 06 Dec 05:06 collapse

Yeah $3000 for a $600 TV. Just like in the gamers Nexus video, you’d be better off buying it on a credit card.

drdiddlybadger@pawb.social on 05 Dec 18:09 next collapse

Throw the entire company in the trash immediately. Lmfao

[deleted] on 10 Dec 16:29 collapse

.

hperrin@lemmy.world on 05 Dec 18:23 next collapse

Nah, I think this should tank them as a company. Once a scammer, always a scammer.

sp3tr4l@lemmy.zip on 05 Dec 19:19 next collapse

Here at NZXT, we strive to deliver the best products and services to customers, but sometimes, we don’t fulfill that desire.

Sure, we spent thousands upon thousands of man hours intentionally designing a pc rental service to rent out falsely advertised, subpar pcs, at stupendously high cost to you, our loyal customers


And sure, we’re only issuing this statement because we got caught, and even while apologizing, we are heavily qualifying our actions and emphasizing things we think we so well


But what is most important is that we want you to know:

<img alt="" src="https://lemmy.zip/pictrs/image/e688a71a-bea1-4e88-a044-21a6c7c6dd98.webp">

whostosay@lemmy.world on 05 Dec 21:34 next collapse

What a shame, they have the best looking cases imo.

Well anyone knows of a company that I can replace them with?

moody@lemmings.world on 05 Dec 21:45 next collapse

If you’re looking for pretty, Fractal Design have great looking cases. Not cheap though.

whostosay@lemmy.world on 05 Dec 21:59 collapse

Thanks for the recommendation, I’ll check it out

Edit: dang these are snazzy

zaph@sh.itjust.works on 05 Dec 22:11 next collapse

I’ve used a few of their cases for builds and they’re nice to work in as well

DWin@feddit.uk on 05 Dec 23:24 collapse

I bought the original r4 just after release in 2013 and it’s still going. I’ve been wanting a new case but I just can’t justify it as this one’s still in great shape despite having had 4 builds run through it, handfuls of hard drives and it being used to test friends failing hardware.

Built a friends first PC with them a few months ago and used the define 7, its the same but with some nice minor tweaks to make building even easier.

inclementimmigrant@lemmy.world on 05 Dec 22:31 collapse

Fractal, Antec, Lian-li just to name a few.

Gerudo@lemm.ee on 05 Dec 22:45 next collapse

This should have been stated day one.

It’s still hollow until they actually do something, but it’s the least they should have done.

merthyr1831@lemmy.ml on 05 Dec 23:08 next collapse

lol nice try NZXT

filister@lemmy.world on 06 Dec 04:36 next collapse

Steve from Gamer’s Nexus is a hero. Full respect for that guy.

Agent641@lemmy.world on 06 Dec 04:52 collapse

That’s an understandable take, I hope that when he drags himself out of the ashes of his failed company, dusts himself off, and starts a new company when his bankruptcy ban expires, it’s a scooch more ethical to start with.