Salesforce CEO says it cut 4,000 support jobs - and replaced them with AI (www.techradar.com)
from throws_lemy@lemmy.nz to tech@programming.dev on 02 Sep 17:10
https://lemmy.nz/post/27655253

Salesforce CEO Marc Benioff has revealed the company has nearly halved its customer support workforce, replacing thousands of jobs with AI agents.

In a podcast interview with Logan Bartlett on YouTube, Benioff brutally stated: “I need less heads,” noting how instead of using human power, Salesforce is now using AI to process around 10,000 leads weekly.

Yet in the same interview, Benioff noted a lack of human resources had caused the company to accrue a backlog of 100 million uncalled leads over 26 years.

#tech

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thenextguy@lemmy.world on 02 Sep 18:33 next collapse

Imagine, if we can eliminate all jobs, then we don’t need all these people anymore.

resipsaloquitur@lemmy.world on 02 Sep 19:28 next collapse

Wow, that 26-year-old lead must be super lucrative.

alpha1beta@piefed.social on 02 Sep 20:02 next collapse

As a former customer: They had support staff? This might be the only place cutting that many people won't be noticed as their support can't get worse.

oplkill@lemmy.world on 02 Sep 20:36 collapse

Companies can use AI to replace CEOs too