Global IT outage: Airlines, businesses affected by CrowdStrike, Microsoft issues (apnews.com)
from chloyster@beehaw.org to technology@beehaw.org on 19 Jul 2024 15:29
https://beehaw.org/post/15076487

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autotldr@lemmings.world on 19 Jul 2024 15:30 next collapse

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A widespread technology outage grounded flights, knocked banks offline and media outlets off air on Friday in a massive disruption that affected companies and services around the world and highlighted dependence on software from a handful of providers. “Due to the worldwide Microsoft outage, all Maryland courts, offices, and facilities will be closed to the public today but will remain open for emergency matters,” the judiciary said in a news release. “While things are still very uncertain, we do not anticipate a major macroeconomic or financial market impact at this stage,” Jennifer McKeown, chief global economist at Capital Economics, said in a written comment. At the Narita International Airport near Tokyo, passengers of low-cost carrier Jetstar Japan formed long lines waiting at the airline’s departure counter, where boarding had to be processed manually due to a system failure. At Hong Kong’s airport, hundreds of travellers were queuing for manual check-in around the counters of budget airline HK Express, which said that its global e-commerce system was affected by Microsoft’s service outage. CrowdStrike CEO George Kurtz said the company was working to fix problems created for Windows users of its tools by a recent update in a post on the social media platform X. — Saved 94% of original text.

technocrit@lemmy.dbzer0.com on 19 Jul 2024 15:44 collapse

Microsoft is an insecure monopolistic grift. Hopefully it takes down capitalism with it.

CalcProgrammer1@lemmy.ml on 19 Jul 2024 16:20 collapse

I don’t disagree, but today the blame lies with CrowdStrike, not Windows. As much as I hate defending Windows.

Cube6392@beehaw.org on 19 Jul 2024 17:20 collapse

I’ve seen a weird number of people blaming Microsoft for this today, and an even weirder number of people making fun of people saying this isn’t on Microsoft

mobius_slip@beehaw.org on 19 Jul 2024 17:37 collapse

Microsoft chose to work with these people and accepted their faulty input. How is it not Microsoft’s fault?

[deleted] on 19 Jul 2024 18:19 next collapse

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orca@orcas.enjoying.yachts on 19 Jul 2024 18:20 next collapse

It’s what happens when you put too many eggs in one basket. You see a similar house of cards when you look at package managers in the software dev space. Single point of failure.

The reality though is that Windows computers not running the CrowdStrike agent were not affected. This one falls on CS, but there is a much larger problem at play. Also, auto-updates are a plague, especially on a kernel level. That’s just insanity.

IrritableOcelot@beehaw.org on 19 Jul 2024 19:28 collapse

Yeah the issue is that so many companies were at the intersection of two monopolies – either one failing has catastrophic effects, and there’s no backup plan.

orca@orcas.enjoying.yachts on 19 Jul 2024 19:54 collapse

A backup plan probably involves using some other company/service that can suffer the same fate 😭

IrritableOcelot@beehaw.org on 22 Jul 2024 17:41 collapse

I mean any technology solution can suffer the same fate, but you would hope that it wouldnt be an issue at the same time if they’re separate tech stacks.

orca@orcas.enjoying.yachts on 22 Jul 2024 23:43 collapse

The real solution is to not make anything that’s mission-critical reliant on Windows.

IrritableOcelot@beehaw.org on 24 Jul 2024 22:05 collapse

Specifically to make something which is not mission-critical reliant on any underlying software…but that’s almost impossible. Not reliant on the base operating system would be a nice start.

orca@orcas.enjoying.yachts on 25 Jul 2024 15:23 collapse

I have friends still dealing with all kinds of airline troubles (basically stuck in cities for a week past their return date) and I can’t believe anyone would have so many mission-critical systems using Windows. Their infrastructure must be a mess.

Cube6392@beehaw.org on 19 Jul 2024 20:45 next collapse

Most of who got hit though was people who contracted with crowd strike directly though. Its not like Microsoft pushed crowdstrike onto people.

andrew@radiation.party on 20 Jul 2024 13:41 next collapse

Because Microsoft isn’t responsible for every program that runs on their OS.

CrowdStrike is an EDR that enterprises choose to install. The bug was caused by a dodgy content bundle update, which is something that’s meant to be 100% safe but evidently they found and triggered a bug.

Yoruio@lemmy.ca on 20 Jul 2024 15:23 next collapse

If you had a Samsung fridge, and you willingly put a bomb in the fridge, would you blame Samsung when your fridge explodes?

Microsoft gives you the freedom to install software that runs with the same level of privilege as the kernel itself. You’re the one that chose to install defective software, and then give it kernel level permissions. You put a bomb in your computer and now you’re blaming Microsoft after the bomb exploded.

Microsoft didn’t make the decision to allow the faulty input, the person who installed the software did, when they gave it permission to run in kernel mode.

Abnorc@lemm.ee on 20 Jul 2024 17:09 collapse

Not every enterprise runs crowdstrike, so it’s not Microsoft’s fault. I was having trouble finding out what happened because our computers were working normally, lol. The XKCD comic tipped me off.