Microsoft launches autonomous AI agents in November (www.fudzilla.com)
from Powderhorn@beehaw.org to technology@beehaw.org on 22 Oct 18:34
https://beehaw.org/post/16679750

It’s always weird trying to determine if things like this will be a flop or a serious societal issue.

#technology

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PhilipTheBucket@ponder.cat on 22 Oct 18:39 next collapse

youtu.be/fVN_5xsMDdg

Kwakigra@beehaw.org on 22 Oct 18:45 next collapse

When Microsoft hears " how can Microsoft get any worse?" they have always taken that as a challenge.

octopus_ink@lemmy.ml on 22 Oct 19:43 next collapse

I’m going with serious societal issue.

pglpm@lemmy.ca on 22 Oct 20:50 next collapse

these autonomous agents represent the next step in the evolution of large language models (LLMs), seamlessly integrating into business processes to handle functions such as responding to customer inquiries, identifying sales leads, and managing inventory.

I really want to see what happens. It seems to me these “agents” are still useless in handling tasks like customer inquiries. Hopefully customers will get tired and switch to companies that employ competent humans instead…

Powderhorn@beehaw.org on 22 Oct 21:09 collapse

We got used to foreign call centers. They’re not incompetent, but the wording is always off, and I say this as someone whose English usage is not exclusively American. Took me weeks to drop the Aussie accent.

ericjmorey@beehaw.org on 22 Oct 21:31 collapse

The problem with those call centers isn’t competency but authority and incentive to act autonomously to solve problems. Which is ironic because it looks like Microsoft is ready to sell ai with the authority to act autonomously.

Powderhorn@beehaw.org on 22 Oct 23:43 next collapse

This is the correct take. Hence my worry.

Piers@beehaw.org on 23 Oct 00:55 collapse

It’s because they go hand in hand. I’ve had experience with customer service roles where staff are empowered to solve issues and it requires very very very slightly higher investment in your employees to pull off.

jaxiiruff@lemmy.zip on 23 Oct 01:30 collapse

wow a botnet thanks microshit