US sues Adobe for “deceiving” subscriptions that are too hard to cancel (www.theverge.com)
from alyaza@beehaw.org to technology@beehaw.org on 17 Jun 17:39
https://beehaw.org/post/14498429

#technology

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autotldr@lemmings.world on 17 Jun 17:40 next collapse

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The lawsuit alleges Adobe “hides” the terms of its annual, paid monthly plan in the “fine print and behind optional textboxes and hyperlinks.” In doing so, the company fails to properly disclose the early termination fee incurred upon cancellation “that can amount to hundreds of dollars,” the complaint says. “Adobe trapped customers into year-long subscriptions through hidden early termination fees and numerous cancellation hurdles,” Samuel Levine, director of the FTC’s Bureau of Consumer Protection, said in a statement. “Americans are tired of companies hiding the ball during subscription signup and then putting up roadblocks when they try to cancel.” The federal government began looking into Adobe’s cancellation practices late last year. In 2012, Adobe went from selling its creative software for lifetime use to charging users for a monthly or yearly subscription to its suite of products, including Photoshop, Illustrator, InDesign, and others. Earlier this month, Adobe’s new terms of service were met with backlash after some interpreted the move as an opportunity to train its AI on users’ art. In 2022, Adobe attempted to acquire the product design platform Figma for $20 billion, but it abandoned the deal last year after facing antitrust scrutiny from European regulators. — Saved 56% of original text.

thingsiplay@beehaw.org on 17 Jun 18:08 next collapse

Business as usual.

bobs_monkey@lemm.ee on 17 Jun 19:35 collapse

I feel like at this point, all these lawsuits are for show.

<img alt="" src="https://lemm.ee/pictrs/image/aa01ce18-6d6c-494d-91d2-463c30daeba7.jpeg">

Noptisun@twiukraine.com on 17 Jun 18:14 next collapse

@alyaza about time. No matter how hard you try to actually read and understand the agreement, in the end they hit you with "ughh pay us twice as more" anyway.

ssm@lemmy.sdf.org on 17 Jun 19:58 collapse

wonder what fraction of a fraction of a percent of their yearly profit they’ll be charged this time

scrubbles@poptalk.scrubbles.tech on 17 Jun 20:39 next collapse

I’m sure they will be slightly inconvenienced for the duration of a single meeting

Melody@lemmy.one on 19 Jun 16:38 collapse

0.00000003% 3 Satoshis of a percent.