First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down. (www.bloodinthemachine.com)
from yogthos@lemmy.ml to technology@lemmy.ml on 18 Jun 14:26
https://lemmy.ml/post/17017545

We live in a sci-fi dystopia.

#technology

threaded - newest

HubertManne@moist.catsweat.com on 18 Jun 17:01 next collapse

Always remember who will suffer if you lose your job. We know where you live. We know their face. Their names. How many calls have you not gotten to. How many before your lose your livelyhood.

HubertManne@moist.catsweat.com on 18 Jun 17:03 next collapse

Whats funny is as a consumer I often wonder if they even have anyone answering the phones. Certainly if they do its was understaffed. Oh wait this is likel specifically for spam calling.

davel@lemmy.ml on 18 Jun 17:36 collapse

Let us be happy we have an occupation to fill. Work hard, increase production, prevent accidents, and be happy.

<img alt="" src="https://lemmygrad.ml/pictrs/image/0ca80f60-99ab-4f9c-92e1-b92eeebf0bc0.webp">