Federal Trade Commission Announces Final “Click-to-Cancel” Rule Making It Easier for Consumers to End Recurring Subscriptions and Memberships (www.ftc.gov)
from neme@lemm.ee to technology@lemmy.world on 17 Oct 2024 10:58
https://lemm.ee/post/45093086

#technology

threaded - newest

kurushimi@sh.itjust.works on 17 Oct 2024 11:15 next collapse

I’m hoping this will prevent toxic gym membership cancellation practices

acosmichippo@lemmy.world on 17 Oct 2024 11:32 next collapse

in my experience those are usually contracts you sign for a period of time. might not be able to get around that.

667@lemmy.radio on 17 Oct 2024 11:43 collapse

There are ones with clauses that say “cancel any time” and then when you actually try to cancel they make it a substantial pain.

disguy_ovahea@lemmy.world on 17 Oct 2024 11:45 collapse

It mandates that subscriptions that begin with a click must be able to end with a click.

I’m guessing gyms will just remove online signup from their websites.

solsangraal@lemmy.zip on 17 Oct 2024 11:23 next collapse

i remember having to actually call an ISP to cancel, as there was no online option, so it was one of the rare occasions of getting a human being on the phone almost instantly and it was

“i’m calling to cancel my service”

“why?”

“cancel the service”

“are you moving?”

“cancel the service”

“are you switching to another provider?”

“cancel the service”

“is the bill too high? would lowering the bill change your mind?”

“cancel the service”

and on and on and on for 45 minutes

hmonkey@lemy.lol on 17 Oct 2024 12:09 next collapse

The moving thing worked for me, I just said I’m moving back in with my parents and they have amazing Internet. Like to me that’s a checkmate, they can’t say anything

ChonkyOwlbear@lemmy.world on 17 Oct 2024 12:51 collapse

I enjoyed that call exactly once, when I left Comcast for RCN.

“I’m calling to cancel my service.”

“Why?”

“RCN offers twice the download speeds for half what you charge. Can you beat that?”

“…I’ll switch you to cancellations.”

Rai@lemmy.dbzer0.com on 17 Oct 2024 13:23 collapse

Same experience.

“Hello! I’m calling to cancel.”

“Why?”

“They’re installing gigabit in my house next week and it’s 20USD less than the 100 megabit I’m paying for right now.”

“….okay!”

SwampYankee@mander.xyz on 17 Oct 2024 11:46 next collapse

Hey, it’s my god given right to take it up the ass from corporations. I’m voting for Trump so he can reverse this radical marxist fascist rule on day one.

Subtracty@lemmy.world on 17 Oct 2024 11:47 next collapse

Will this extend to Comcast so people no longer need to provide fucking death certificates to cancel the service of deceased loved ones?

7112@lemmy.world on 17 Oct 2024 11:50 next collapse

Thank you Lina Khan!

shalafi@lemmy.world on 17 Oct 2024 13:55 collapse

Lina Khan

That woman is the most important bureaucrat in the United States. Jesus, she’s fighting Wall Street and Silicone Valley, and winning. This election is, by far, more than about Harris vs. Trump. Khan will be #1 on the chopping block if Trump wins.

If you’re not familiar, get to know her:

www.youtube.com/watch?v=oaDTiWaYfcM