HP Inc settles printer toner lockout lawsuit with a promise to make firmware updates optional (www.theregister.com)
from cm0002@lemmy.world to technology@lemmy.world on 21 Mar 02:12
https://lemmy.world/post/27121597

#technology

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mp3@lemmy.ca on 21 Mar 02:18 next collapse

Or they could like… just not be dicks and supply firmware updates without the lock-in, instead of having to trade off security to use your device however you want.

roofuskit@lemmy.world on 21 Mar 02:47 next collapse

Anytime a company reduces the functionality of a device through software or firmware they should have to offer to buy back the hardware. The depreciation rate should be set at time of purchase so you know how much you get if they neuter it a year from now.

cm0002@lemmy.world on 21 Mar 03:04 next collapse
lka1988@lemmy.dbzer0.com on 21 Mar 05:09 next collapse

Yeah, but that means they don’t get your money anymore! Think of the profits shareholders children!

notabot@lemm.ee on 21 Mar 07:19 collapse

Why allow depreciation? You wouldn’t have bought it with the reduced functionality, and it’s going to cost you time and effort to remove it and replace it with something else. Inflation will reduce the value more than enough.

BigTrout75@lemmy.world on 21 Mar 03:46 next collapse

HP is like, “enjoy the security vulnerabilities”

lka1988@lemmy.dbzer0.com on 21 Mar 05:08 collapse

laughs in CUPS server

Grass@sh.itjust.works on 21 Mar 06:38 collapse

did the cups vulnerability get fixed?

lka1988@lemmy.dbzer0.com on 21 Mar 22:49 collapse

IDK, I don’t expose that shit to the internet.

original_reader@lemm.ee on 21 Mar 04:46 next collapse

I must buy a printer soon. Thank you for reminding me to avoid HP products.

acosmichippo@lemmy.world on 21 Mar 05:27 next collapse

brother laser printer

Bluefruit@lemmy.world on 21 Mar 06:59 next collapse

This is the way. My brother printer is a hl2040, came out sometime in the early 2000s. It still prints. I’ve replaced the toner cartridge once since my Dad gave it to me back in 2016.

The other day I needed to print something out and this was after I had reinstalled linux.

Just fired right up, instantly recognized. Its one of the best pieces of hardware I own.

original_reader@lemm.ee on 22 Mar 05:31 collapse

Are “brother” the nice guys at the moment?

acosmichippo@lemmy.world on 22 Mar 06:21 collapse

relatively speaking

cm0002@lemmy.world on 21 Mar 05:49 next collapse

Laser printer and probably brother, it’s worth the extra up front cost 10 fold

For an old color Dell Laser printer I got from a thrift store years ago I can find 4 color sets of toner for it for $40-60

Ledericas@lemm.ee on 22 Mar 01:44 collapse

brother is currently enshittifying right now.

cyberpunk007@lemmy.ca on 21 Mar 07:01 collapse

Brother. The end.

Coreidan@lemmy.world on 21 Mar 11:39 collapse

My current bother printer is a pile of shit.

manualoverride@lemmy.world on 21 Mar 12:00 next collapse

Which printer and why? I just bought three L8690CDW Colour laser printers for me and my family after calling Brother who were happy to talk me thought my concerns, they informed me that this model does not have chipped cartridges so it’s ineligible for their cartridge subscription program and they also can’t tell if the cartridge is genuine or not. They don’t care if you use 3rd party toner.

Coreidan@lemmy.world on 21 Mar 13:38 collapse

No idea. Some model I bought off Amazon.

The printer headers are constantly moving out of alignment. Every time I print I need to realign the headers.

Probably has something to do with the printer starting up every few days and making a bunch of noise doing who knows what.

I hate this fucking printer and will never buy brother again.

Edit: according to my order history it’s the ink jet MFC-J4335DW.

I realize that lasers are better from a printing consistency standpoint but the issue I have with it isn’t the ink. It’s everything else. Shitty design. It breaks down because it was poorly designed.

If you want reliability brother ain’t it.

manualoverride@lemmy.world on 21 Mar 15:21 collapse

That noise is the heads being cleaned, which needs to happen on all inkjet printers. It may be that your one was simply broken. I bet if you call Brother and ask for some advice they will help you.

Coreidan@lemmy.world on 21 Mar 17:34 collapse

I would. But a little research shows this is a very common problem with this model.

Even if I get it replaced it will eventually happen again.

Poor design.

After all of these years these people still can’t get it right. Fool me once.

Edit: it’s clear to me now that its “self cleaning” feature is responsible for why the heads get forced out of position. Wtf.

manualoverride@lemmy.world on 21 Mar 21:51 collapse

Still in warranty or less than 3 years old? I saw the Reddit post on this issue, might still be worth asking, they may have developed a hardware of software fix, and if not they may allow you to switch model.

MonkderVierte@lemmy.ml on 21 Mar 12:15 collapse

Spill the beans, so others can avoid it.

ploot@lemmy.blahaj.zone on 21 Mar 06:42 next collapse

Even better, the whole HP printer is optional.

MonkderVierte@lemmy.ml on 21 Mar 12:13 collapse

Well, here’s the story: The old HP MuFu finally caved in, so dad was going to the local multimedia retailer. I told him to get a Brother Ecotank, since i have to support it. But the store only had HP MuFu, so he got a HP MuFu that is even worse than the old one, despite being a laser printer instead of an inkjet. And the f*cking toner cost a whole 140€.

cyberpunk007@lemmy.ca on 21 Mar 07:00 next collapse

Oh BROTHER, not this again.

On a more serious note, I’ve been all about brother printers for a few years now and couldn’t be happier.

2pt_perversion@lemmy.world on 21 Mar 07:54 next collapse

youtu.be/bpHX_9fHNqE

Unfortunately brother seems to be doing it now too. Don’t let your old Brother printers update.

WhyJiffie@sh.itjust.works on 21 Mar 09:38 next collapse

meantime turns out was misunderstanding/bullshit. I mean even the video title was changed. maybe reroute your rage energies elsewhere

manualoverride@lemmy.world on 21 Mar 12:01 collapse

Called brother about this and talked through the issues raised by Rossmann, they convinced me enough to buy 3 printers from them this month.

Coreidan@lemmy.world on 21 Mar 11:38 next collapse

My current brother printer is a pile of shit.

HiTekRedNek@lemm.ee on 21 Mar 17:10 next collapse

I’ve been rockin my HL3170CDW for many years now. I have absolutely no issues with this printer, and I’ll buy nothing else.

Billythegoat@lemmy.world on 22 Mar 05:03 collapse

They apparently restricted 3rd party ink now too.

Kbobabob@lemmy.world on 22 Mar 10:46 collapse

You got a source? Everyone else says it was debunked.

Billythegoat@lemmy.world on 23 Mar 00:41 collapse

Oh didn’t hear it was debunked. Cool to know!

FinnFooted@lemmy.world on 21 Mar 09:37 next collapse

I have an epson eco tank. No more ink cartridges.

qyron@sopuli.xyz on 21 Mar 09:47 next collapse

What about printing head replacement?

alphabethunter@lemmy.world on 21 Mar 11:29 collapse

From my experience, those last years. But they are indeed a bit expensive… I have had my eco tank for the last 5 years, only had to replace the b/w printer head after around 4 thousand prints, and I’m almost sure it was my own fault for using expired low-quality ink that I had bought in bulk for super cheap.

qyron@sopuli.xyz on 21 Mar 12:23 collapse

That is a good number

Coreidan@lemmy.world on 21 Mar 11:37 collapse

Ink jets are trash tho

Laser or nothing.

FinnFooted@lemmy.world on 23 Mar 09:16 collapse

You’re probably right, but I’m just printing random documents on occasion.

Coreidan@lemmy.world on 23 Mar 14:44 collapse

Right but that’s all the more reason that ink jets are trash.

The ink heads dry out. The ink cartridges also dry out. So if you’re not using the printer a lot then those things tend to dry out forcing you to swap them, otherwise when you print there will be areas where the ink didn’t apply all the way. If you don’t have these problems you will eventually.

Lasers do not have this problem. You could print once every 5 years and each time the print will be perfect without any problems. You’ll only need to change the toner cartridge once it is completely used up. It won’t dry out on you making you prematurely replace it.

Ink jets are cheap but you get exactly what you pay for.

FinnFooted@lemmy.world on 23 Mar 15:34 collapse

I don’t have cartridges and I’ve had no issue with the ink heads in the years I’ve had the printer.

SplashJackson@lemmy.ca on 21 Mar 12:11 next collapse

“Settles” lol the lawyers got their payout

JackbyDev@programming.dev on 22 Mar 14:34 collapse

I’ve never interpreted settling to imply lawyers don’t get paid.

SplashJackson@lemmy.ca on 22 Mar 14:52 collapse

Lawyers get paid either way, but that’s about the most that comes of it. Settling means no legal precedent has been set, so businesses can pull this bullshit again in the future

singletona@lemmy.world on 21 Mar 12:54 next collapse

Still not interested in a fucking printer.

JackFrostNCola@lemmy.world on 21 Mar 15:12 next collapse

Bullshittery aside, “HP Inc.” Instead of just “HP” Is on the nose and has to be deliberate on the journalists behalf

brandon@lemmy.ml on 22 Mar 04:52 collapse

The actual reason is because in 2015 “Hewlett Packard” split into two companies, one called HP, Inc, and one called HP Enterprise. The print and consumer PC business went to HPI, while the server and network hardware went to HPE. So, writing just “HP” could be interpreted as ambiguous.

devilish666@lemmy.world on 22 Mar 01:09 next collapse

Sometimes I wonder why there’s no DIY Paper printer after seeing so…much shit in Printer Company ?
We had advance DIY 3D Printer that can made various objects with various size and materials and yet there’s no DIY Paper printer until now

cm0002@lemmy.world on 22 Mar 01:16 next collapse

hackaday.io/project/167446-diy-inkjet-printer

devilish666@lemmy.world on 22 Mar 10:12 collapse

Impressive…sadly it produce low quality print, but it’s good to see somebody actually made DIY Paper printer

druidjaidan@lemmy.world on 22 Mar 17:56 collapse

It’s not really surprising. The demand for printers has fallen off a cliff due to wide acceptance of digital alternatives. People barely need printers now and as such aren’t willing to pay much for them.

This is further exacerbated by the reality that a printer is actually a fairly high precision device and expensive to manufacture.

So you have an expensive to manufacture device that consumers aren’t willing to pay much for. So what happens? They adopt a consumable based business with the printers being locked down to force you to buy their overpriced, high margin consumables that have a low absolute price so consumers don’t think about it much.

Let’s say that we regulate away this lock in. What will happen? Well the price of printers would have to climb to match their actual cost to manufacture. That price would likely turn off consumers from buying them at all. The end result would be the end of the printer business altogether. Maybe not a bad thing as not printing at all is likely a better ecological outcome.

pinheadednightmare@lemm.ee on 22 Mar 11:11 next collapse

Simple fix here, stop buying the companies that do this. I bought a brother printer and I won’t go back.

Allero@lemmy.today on 22 Mar 11:52 collapse

Oh well, Brother’s now in this too:

tomshardware.com/…/brother-accused-of-locking-dow…

pinheadednightmare@lemm.ee on 22 Mar 14:16 next collapse

That sucks, I bought mine a few years ago and haven’t had any issues yet. 🤞

Allero@lemmy.today on 22 Mar 15:16 collapse

I bought a 15 year old second-hand Brother laser printer - works like a charm, operates under both Windows and Linux, still has all the spare parts you can think of readily available, and you can just load any toner into the official cartridge to use it again, and again, and again.

Love it. Simple, dirt cheap, just works and does it well.

claymore@pawb.social on 22 Mar 18:39 collapse

This was in the related articles: tomshardware.com/…/brother-denies-firmware-blocks…

And I believe them. The reddit post in Rossman’s video was 3 years old. I have personally installed and updated 5 Brother printers in the last year and they all still run on 3rd-party toner.

Allero@lemmy.today on 22 Mar 21:09 next collapse

Thanks for added context!

echodot@feddit.uk on 23 Mar 09:03 collapse

I do think it’s pretty ridiculous that rossman of all people would not verify any of this before making a video about it. At least reach out to the company and ask them for a comment.

Daedskin@lemm.ee on 22 Mar 14:56 collapse

As someone who’s worked on printer firmware before, it makes me really sad that a company can get away with making a consumer decide between getting access to any of the actually useful changes that engineers — who have no say over ink cartridge policy — put effort towards making the best product they could, or not having said ink cartridge policies forced on them.