Digital Ocean's long outage on 28-Nov-2024 caused by a Network Solutions blunder they [NS] didn't know how to fix
from Jerry@feddit.online to technology@lemmy.world on 05 Dec 02:49
https://feddit.online/post/141754

The Digital Ocean outage on 28-Nov-2024 was caused by a mistaken clientHold put on DigitalOceanSpaces.com by Network Solutions, probably by one person, which continued for hours because a bevy of clueless VeriSign executives, notified in multiple escalations, didn't know who to contact to reverse this simple mistake that lead to a major corporation bleeding revenue and reputation.

Imagine if Network Solutions accidentally put a clientHold on your domain. You'd have to kiss your domain goodbye because a lot of VeriSign executives will not be helping you, even if they could.

"DigitalOcean is working with Network Solutions to understand what happened on their end that resulted in the clientHold being applied to our domain incorrectly. In addition, we are reviewing other domain registrars as possible new homes for our domains."

https://status.digitalocean.com/incidents/jm44h02t22ck

#clienthold #digitalocean #networksolutions #technology #verisign

threaded - newest

bigkahuna1986@lemmy.ml on 05 Dec 02:58 next collapse

Network solutions as always will learn nothing and do nothing differently.

adarza@lemmy.ca on 05 Dec 04:23 collapse

netsol used to be the gold standard. started going downhill when verisign bought them… got worse when vultures got their hands on it… and started scraping the bottom under web.com ownership.

ikidd@lemmy.world on 05 Dec 04:35 collapse

I’ve had to use Netsol on and off since the 90s; they’ve always been a dumpster fire.

subtext@lemmy.world on 05 Dec 04:24 next collapse

Dammit who forgot to stick the bubble gum back in the contraption this time? Don’t you know that’s what helps stick the duct tape?

bradd@lemmy.world on 05 Dec 04:32 next collapse

I’ve never worked with a worst registrar. It’s always a high priority to move our domains and assets away from them after acquisitions. There’s really no excuse for how bad they are.

9488fcea02a9@sh.itjust.works on 05 Dec 12:57 next collapse

*22:38 - Incident declared based on monitoring and customer reports of our Cloud Control Panel not loading. *22:44 - Issue detected by an internal alert

Their internal detection system was 6mins slower than customer reporting… 6 mins is an eternity for this kind of thing

sepi@piefed.social on 05 Dec 13:34 collapse

So the network solutions execs are useless? Fire all of the ones involved in this debacle.