Businesses count the economic cost of Optus network meltdown - ABC News (www.abc.net.au)
from fne8w2ah@lemmy.world to technology@lemmy.world on 10 Nov 2023 06:39
https://lemmy.world/post/8049360

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autotldr@lemmings.world on 10 Nov 2023 06:40 collapse

This is the best summary I could come up with:


Ms Hatumale-Uy is one of around 400,000 businesses reliant on telecommunications services provided by Optus, which collapsed in an outage that lasted from the early hours of Wednesday morning and was only fully resolved late that afternoon.

No-one has been able to put a reliable guesstimate on how much the outage cost the Australian economy, but given the number of businesses affected, it will easily be in the tens of millions of dollars in lost sales and productivity.

Speaking to ABC Radio Sydney, Telecommunications Industry Ombudsman Cynthia Gebert urged businesses to keep track of losses.

“I think they do have to seriously consider whether there is a way to redress some of those financial losses that small businesses have faced today, or at the very least some form of goodwill in terms of forgiving some of the impact of their invoices for the next quarter,” he argues.

Optus chief executive Kelly Bayer Rosmarin offered a hint that the company would consider a financial olive branch to customers.

“Today, our entire focus has been on restoring services as quickly as possible,” she told ABC News in a one-on-one interview late on Wednesday afternoon.


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