A phone company developed an AI 'granny' to beat scammers at their own game (www.npr.org)
from Stopthatgirl7@lemmy.world to technology@lemmy.world on 15 Dec 10:42
https://lemmy.world/post/23159891

British mobile phone company O2 has unveiled a new creation, Daisy, a chit-chat and kitty-cat loving artificial intelligence “granny” who talks to scammers to keep them away from real people.

“Hello, scammers. I’m your worst nightmare,” Daisy says by way of introduction to would-be ne’er-do-wells.

In the video introduction, featuring former Love Island contestant and scam victim Amy Hart, scammers are heard feeling much of the same frustrations they put their victims through as Daisy breezily yammers on about her kitten, Fluffy, and her inability to follow the scammers’ instructions.

#technology

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Etterra@discuss.online on 15 Dec 10:53 next collapse

The only valid use case for an LLM.

BMTea@lemmy.world on 15 Dec 11:03 next collapse

I can think of a lot of other uses. ChatGPT is miraculously good at Arabic to English translation, where every other service before it has been relatively shit.

echodot@feddit.uk on 15 Dec 13:30 collapse

AI’s are also very good at dictation, it seems much better than standard speech recognition algorithms. At work all calls are transcribed unless you press a button to prevent that, and I’ve had calls with team members in India who often don’t have the most clear of lines and don’t speak English very well and I can’t always understand everything they say. Many times I have to look at the transcription to work it out. Yet the transcription understands them perfectly, even through all of the clattering in the background.

I think some of them take calls in working kitchens or something

pearsaltchocolatebar@discuss.online on 15 Dec 20:43 collapse

There are a ton of valid use cases for an LLM, but the problem is that they’re billed as a complete solution instead of a tool.

SlopppyEngineer@lemmy.world on 15 Dec 11:14 next collapse

Ah, an upgrade for Lenny the chatbot. It can drive scammers nuts.

echodot@feddit.uk on 15 Dec 13:28 collapse

Oh my God that’s like talking to my dad. Complete inability to get to the point, is actually losing his hearing but refuses to admit it, so response to what he thinks you said rather than what you actually said, constantly calls people by the wrong names and likes to talk about technology despite the fact he doesn’t understand it.

I swear this AI is based on him.

BertramDitore@lemm.ee on 15 Dec 13:58 collapse

Throw in a dash of narcissism and you’ve just described my dad perfectly. There’s never a point, and if you ask what was the point of that story? What were you trying to say? He’ll deliver a point with confidence, but it’s never about anything he’d previously said. He’s pretty sure we can all read his mind, despite us never knowing what the fuck he’s talking about. Actually a pretty solid comparison to shitty LLMs, now that you mention it.

DudeImMacGyver@sh.itjust.works on 15 Dec 12:03 next collapse

She and Lenny should hook up and become a power couple

droporain@lemmynsfw.com on 15 Dec 13:17 next collapse

One level deeper in the dream.

AdamEatsAss@lemmy.world on 15 Dec 15:23 next collapse

Kitboga tried to do something similar. He would send scammers fake receipts from Bitcoin ATMs and tell them they have to call to finish the transaction. Then he had an AI customer service answer the calls. It’s funny to watch but the model he used struggled a lot with coming up with realistic reasons why it was taking so long.

Amanduh@lemm.ee on 15 Dec 15:40 collapse

I remember his chatbot keeping a scammer busy for like 40 minutes, I haven’t checked back in for a while though

GingerGoodness@lemmy.world on 15 Dec 19:48 collapse

Currently watching a VOD from a week ago and he’s still working on it. His team made a much more streamlined display for it and it’s stopped saying “pauses” out loud. He’s also experimented with letting chat feed the bot prompts and seemed surprised that they made it talk like a pirate.

francois@jlai.lu on 15 Dec 21:37 next collapse

And scammers will create AI chatbots to try and scam people, we’ll end up with a lot of computing power and bandwith lost for endless conversations, everything is fine

ouRKaoS@lemmy.today on 16 Dec 04:21 collapse

Then the data from these chatbot conversations will be sold & used to program “better” chatbots…

electromage@lemm.ee on 16 Dec 05:16 collapse

Well scammers are using bots too, so it’s just going to be to two bots talking to each other and the only winners are the LLM providers and power utilities.