That’s what they are hoping for so they can charge their customers for damages that don’t exist and go computers don’t make mistakes when you complain.
Yeah but you are a person presumably, so there is accountability. The reason to use AI is to escape accountability
RotatingParts@lemmy.ml
on 27 Jun 02:23
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AI is going to make customer service so much worse than it is now. Makes me want to be a customer as infrequently as possible.
WanderingThoughts@europe.pub
on 27 Jun 05:53
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It’s a lucrative market market for AI lawyer systems that automatically fight every claim.
obsidianfoxxy7870@lemmy.blahaj.zone
on 27 Jun 02:46
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Cars get damaged, it’s part of USING a GOD DAMN CAR. To me if something is damge that is invisible to a normal human eye and doesn’t impact the function of it, it’s part of renting cars.
Sciaphobia@sh.itjust.works
on 27 Jun 03:17
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Have you considered… Line go up?
hitmyspot@aussie.zone
on 27 Jun 03:28
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Wear and tear is specifically not allowed to be charged for home rentals in Australia. Damage that is not wear and tear can be I would assume it would also apply for car rentals but I haven’t checked.
bassomitron@lemmy.world
on 27 Jun 04:23
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Whenever I’ve rented from Enterprise here in the US, they explicitly do not charge you for simple scuffs/scratches that aren’t deeper than a specific amount (like 0.5cm or something).They’ve always told me they don’t charge for dents that are smaller than around 2-4cm in diameter. In other words, basic wear and tear on cars being used by hundreds of people over their rental lifespan.
If Hertz ultimately goes down this path and their competitors do not, I would almost guarantee they’ll lose tons of business.
hitmyspot@aussie.zone
on 27 Jun 08:05
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But they’ll have some AI machines instead, so the shareholders will be happy. The shareholders of a different company, but still…
BakerBagel@midwest.social
on 27 Jun 11:51
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Hertz pretty much oens every rental company that isnt Enterprise at this point
Yeah but they’ll lose that business next quarter, and the current shareholders will have already sold thier shares by the time that’s reported so it doesn’t matter.
Ilovethebomb@sh.itjust.works
on 27 Jun 08:01
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If you’re close enough to another vehicle on a gravel road that you’re getting stones flicked up, there’s no way that’s a safe following distance, especially considering the increased stopping distances.
jumping_redditor@sh.itjust.works
on 27 Jun 10:44
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gravel travels fairly far when the vehicles are going 50 mph
Ilovethebomb@sh.itjust.works
on 27 Jun 11:36
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Your safe following distance on gravel at 50mph is more than that. 3 seconds is your minimum following distances on normal surfaces (used to be 2, advice has changed), you should have a 4 second following distance on gravel. https://www.drive-safely.net/safe-following-distance/
It’s easy to armchair quarterback when you have the benefit of hindsight.
Go ride a motorcycle and then come back and tell us how many pebbles got enough in your direction, despite following at safe distances. I can assure you that you will be very surprised.
I tend to “annoy” people about fascist dictators frequently but it’s nice to know you have no counterargument and you downvote based on hate instead of the content of the comment itself.
LOL I don’t even know what to say to that. “Tough titties” indeed. You’re the one responsible for anything that should happens to the vehicle while it’s in your possession, even if it’s not entirely or even partly your fault.
Normal wear and tear isn’t the renter’s problem in any way, shape, or form; and that includes dings and scratches on the paint, wheels, glass, and interior, simply from everyday use and being exposed to the elements. Anything outside of unreasonably extreme damage is entirely on the rental company simply for the fact that they are the ones who own the car. This is part of why I will never use my vehicle for anything outside personal usage.
I, and thousands of other customers every single day, already pay over $500 (or much, much more) just for the privilege of being given the keys to a new-ish vehicle for 3 days. On top of whatever other bullshit they try to tack on. Where the fuck do you think that money goes? I’ve never even had a car payment that high.
Given that price, I expect the vehicle to be clean, properly maintained (they get the bare minimum, btw, I’ve witnessed this firsthand from the shop side; they won’t even replace wiper blades unless a customer brings it up), and every single square inch to be inspected and documented, with “wear and tear” clearly defined in customer-friendly terms - none of this bullshit “redefining of commonly-accepted terms” that every corporation seems to be jerking it to these days.
Cars are not investments; they never have been. A car is a highly-complex machine - a tool that can serve multiple purposes. These, like any other highly-complex machine, requires regular maintenance, inspection, and repair. Some things are merely cosmetic, but others can become safety issues - such as a cracked windshield. And yet rental companies, like every other company, are charging more and more for less and less. What exactly are they doing with that money if the customers are the ones being charged for issues that aren’t even getting fixed?
Normal wear and tear isn’t the renter’s problem in any way, shape, or form
Which is why I said it’s a warranty issue.
and that includes dings and scratches on the paint, wheels, glass, and interior, simply from everyday use and being exposed to the elements.
We’re going around in circles here: dings and scratches are not caused by normal use.
already pay over $500
rental companies, like every other company, are charging more and more for less and less
The price of the rental and the responsibility of the renter are different problems. If you think you can do it for cheaper, give it a shot. You can list your car on Turo and make a fortune undercutting these terrible companies.
I’ve never even had a car payment that high.
There’s a myriad of expenses in rental that are not incurred by simply owning a personal vehicle (you’ve already listed a bunch of them), and a profit margin on top, so that makes a ton of sense.
What exactly are they doing with that money if the customers are the ones being charged for issues that aren’t even getting fixed?
What makes you think they’re not being fixed? Even if they’re not, those issues decrease the resale value of the vehicle.
I’ve had all of my wheels stolen before. That was an awkward teams meeting, explaining why I was not there in person. The photographs I sent into the chat made it more entertaining though.
I think the weirdest part was how nonchalant that Hertz rep was about the situation. Because this shit happens all the time
Ilovethebomb@sh.itjust.works
on 27 Jun 08:03
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It’s not like it’s their car, why would they get mad?
madcaesar@lemmy.world
on 27 Jun 11:06
nextcollapse
I don’t know… But some people take their shitty jobs way too seriously.
Honesty, if you are working for some mega Corp why are you bootlicking? They don’t give a shit about you.
I don’t understand some people… It’s like the dude working at Walmart running after shoplifters… Like dude… You’re risking your life for fucking Walmart…
That is not what I was suggesting. It was more like oh yeah, this happens all the time no worries…
Come to find out Hertz removes the OEM installed lock nuts on each vehicle, which was starting to me. I realize there are ways to around that quickly, but why remove a simple barrier like this?
The other thing I figured out is why all hotels don’t monitor their parking lots… That is what really pissed me off.
Ilovethebomb@sh.itjust.works
on 27 Jun 03:24
nextcollapse
I’d love to see them prove they genuinely incurred those costs, how do you go about fixing a tyre scuff?
theskyisfalling@lemmy.dbzer0.com
on 27 Jun 03:56
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Wheel, not tyre. So I presume they curbed an alloy or similar.
Ilovethebomb@sh.itjust.works
on 27 Jun 04:22
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Could be, but that’s a very strange choice of language by the author. You scuff a tyre, you scratch or gouge a rim typically.
theskyisfalling@lemmy.dbzer0.com
on 27 Jun 05:51
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I mean I disagree. A gouge would be a big chuck taken out, a scratch would be a more surface level line where as a scuff would be a patch of surface level damage. I doubt I would ever use scuff in terms of a tyre either.
That is the wonders of language though, everyone uses it differently :D
A tire can be scuffed just like a rim can be scuffed just like a wheel can be scuffed.
They are all equally valid to be scuffed.
And Tyre is old English, go back to your island. ;)
theskyisfalling@lemmy.dbzer0.com
on 27 Jun 12:20
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I’m not saying it can’t be scuffed, I’m saying that personally I wouldn’t use it in that way because like you say I’m from an island that spells tyre with a y :p
thefluffiest@feddit.nl
on 27 Jun 04:23
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Another reason to never rent from US companies
neon_nova@lemmy.dbzer0.com
on 27 Jun 05:00
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One of the problems with removing people from the equation is that there is no way to escalate an issue. I’m guessing it’s by design.
An example of this is the food delivery app in the country where I live. One time a delivery person said the restaurant was closed. The app said it was open but it was a holiday. Neither of us could cancel the order or contact a person to allow the cancelation.
Another instance, a delivery rider had a problem with their bike and asked me to cancel the order, when I told her I could not, she told me to call the restaurant to cancel it.
I don’t think she really had a problem with her bike, but I couldn’t chat with anyone who worked at the app to resolve the issue. She eventually delivered it. I think she just didn’t want to wait for the food to be ready since it wasn’t fast food. I ended up ordering from a different place, and ended up with 2 dinners.
pineapplelover@lemm.ee
on 27 Jun 05:11
nextcollapse
Hertz is so ass I reserved a car and the fuckers didn’t even show up with a car. Had to file a credit card dispute. The address they gave didn’t even exist.
My car needed some repair work. Insurance set me up for a rental with Hertz who told me not to pay for bridge tolls with my own car’s transponder. When I take the car back, they tell me I’ll be invoiced later for the tolls. Had 4 toll crossings which ordinarily would come to less than $30 (even less if I had used the transponder).
A month later, the Hertz charges show up: $77 (including ‘processing fee’). Called and complained. They said they’d look into it. Never heard back.
They did something similar to me in Florida, hit me for 400 fucking dollars. I use Avis now.
RememberTheApollo_@lemmy.world
on 27 Jun 13:04
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Yeah, never use rental car agency toll payment. Too late for you now, but they treat it the same way they do the gas fill charges. If they do it they’ll double the cost. Use your own toll pass if you have one, add the rental plate to the pass while you’re using it.
There isn’t really a good rental company but Hertz towers above the rest as the worst. I’ve gone to pick up a car I reserved at noon on a Wednesday and there was just nobody there to give me the key and no one to answer a phone.
A_Random_Idiot@lemmy.world
on 27 Jun 11:17
nextcollapse
Is Hertz still renting cars to people, then reporting them stolen so the people who rented the cars get pulled over by psycho aggressive cops and run the very real risk of being shot/killed?
kassiopaea@lemmy.blahaj.zone
on 27 Jun 12:57
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Hertz is the worst rental company I’ve had to deal with. Enterprise is the only one I’ll use if I have a choice.
ArchmageAzor@lemmy.world
on 27 Jun 13:11
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I’m assuming they stuck a camera to an LLM?
Tech companies are treating LLMs like how people back in the day would put asbestos or mercury in everything. “It’s good at this one thing, it’s gotta work for other stuff too.”
corsicanguppy@lemmy.ca
on 27 Jun 13:18
nextcollapse
I’m assuming they stuck a camera to an LLM?
Hey, if you don’t know what you’re assuming, there’s no point asking us.
But I’ll say YES, that’s what you’re assuming, just so you have an answer.
DeathsEmbrace@lemmy.world
on 27 Jun 14:00
nextcollapse
Most “AI” are fancy predictive texts. Not really intelligent in the first place but a good marketing scam.
You do realize that you are allowed to read the article, right? Cause if you did, you would have noticed the picture of the setup in the article, along with a basic description of it.
BangCrash@lemmy.world
on 27 Jun 23:18
nextcollapse
But there was no LLM summary of the article, how am I supposed to know what’s in it?
FlashMobOfOne@lemmy.world
on 27 Jun 13:22
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It’s almost certainly programmed to find damage that doesn’t exist and price gouge you for it, but they haven’t found that sweet spot yet, where you can get people to pay more without putting up a fight.
letsgo2themall@lemmy.world
on 27 Jun 13:47
nextcollapse
Steve Lehto did a video on this too. Hertz is a garbage company. youtu.be/kGgPEIv65pU
I took my car to the dealership (begrudgingly) for recall work, and they have one of these scanners. I’m not sure if AI is attached to it, but it clocked hundreds of dings and dents as “needing repair” despite everything being simple cosmetic scratches and dings.
A friend of mine works for a dealership, where they have one of these things too, and even raindrops will register thousands of dings on these readers. They’re so full of shit to siphon every single penny out of their customers.
Yeah people will not bother to risk losing so much money or a day argueing for a Camry. I had to do that once with a local rental here and never used them again despite them having better cars and cheaper price.
lka1988@lemmy.dbzer0.com
on 27 Jun 21:00
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spaghettiwestern@sh.itjust.works
on 27 Jun 22:00
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Returned a multi-week Hertz rental a couple of days ago and had to fight with the staff to get to get a written acknowledgement of no damage.
Customers are supposed to just trust Hertz employees will self-report damaging the car after it has been turned in? Absolutely laughable considering how many times rental companies try to screw over their customers.
This is great info and I won’t be renting from Hertz again.
mojofrododojo@lemmy.world
on 28 Jun 02:06
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Why would anyone rent from a company that was convicted of persecuting their own customers because of the incompetence of the company?
Hertz fucked up repeatedly and people lost their jobs, were imprisoned and had their credit scores wrecked because Hertz couldn’t find it’s own cars on it’s own lots.
Why anyone would give them a fucking nickel is beyond me
a_wild_mimic_appears@lemmy.dbzer0.com
on 28 Jun 02:33
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holy shit! i worked in travel insurance organizing rental cars in case of breakdowns, with hertz as one of our primary partners in some areas, and at least in central europe i didn’t see cases like this. That’s quite shocking to learn for me!
mojofrododojo@lemmy.world
on 28 Jun 03:10
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Hertz had a bunch of bad shit in the news but this one… wow. and the impacts downline on people’s lives, all upended for the simple act of renting a car, yikes.
I can’t load the link but the human beings at places like Enterprise where I usually rent are totally reasonable. They’re always like, don’t worry, only big things are an issue.
It really depends on the company. Some look for any way to squeeze you. Others are pretty decent and probably more efficient as they dont waste as many working hours on bullshit claims and claim resolution.
Also if i rent a car i want things to go smoothly. I got places to be. You make my life easy, ill happily pay again and do my best to make yours easy too.
threaded - newest
If it takes a whole 60 seconds for this glorified camera-carwash contraption to scan a vehicle and generate a report, they are charging $11,400/hour.
Hertz, I will personally sit on a roller stool with a camera and make beep boop sounds for that dough. Take my resume.
The jo is harder than that. You have to occasionally say “enhance”.
Yeah, but can I also occasionally hallucinate like many AI’s apparently do?
That’s what they are hoping for so they can charge their customers for damages that don’t exist and go computers don’t make mistakes when you complain.
A couple tabs of acid and you can do whatever you want
LLMs only hallucinate.
Sometimes those hallucinations correlate with reality.
yeah but then theyd have to pay ya instead of pocketing almost everything and getting a robot to do it for them.
Yeah but you are a person presumably, so there is accountability. The reason to use AI is to escape accountability
AI is going to make customer service so much worse than it is now. Makes me want to be a customer as infrequently as possible.
It’s a lucrative market market for AI lawyer systems that automatically fight every claim.
Cars get damaged, it’s part of USING a GOD DAMN CAR. To me if something is damge that is invisible to a normal human eye and doesn’t impact the function of it, it’s part of renting cars.
Have you considered… Line go up?
Wear and tear is specifically not allowed to be charged for home rentals in Australia. Damage that is not wear and tear can be I would assume it would also apply for car rentals but I haven’t checked.
Whenever I’ve rented from Enterprise here in the US, they explicitly do not charge you for simple scuffs/scratches that aren’t deeper than a specific amount (like 0.5cm or something).They’ve always told me they don’t charge for dents that are smaller than around 2-4cm in diameter. In other words, basic wear and tear on cars being used by hundreds of people over their rental lifespan.
If Hertz ultimately goes down this path and their competitors do not, I would almost guarantee they’ll lose tons of business.
But they’ll have some AI machines instead, so the shareholders will be happy. The shareholders of a different company, but still…
Hertz pretty much oens every rental company that isnt Enterprise at this point
Yeah but they’ll lose that business next quarter, and the current shareholders will have already sold thier shares by the time that’s reported so it doesn’t matter.
I recently hired a car from eurocar. And they did have a reasonable wear and tear policy.
Dents and scratches are not part of “using a car”
I see you have never driven behind a pickup truck on a gravel road.
Have you tried not doing that?
It’s really as easy as not doing that.
If you’re close enough to another vehicle on a gravel road that you’re getting stones flicked up, there’s no way that’s a safe following distance, especially considering the increased stopping distances.
gravel travels fairly far when the vehicles are going 50 mph
Vehicles also skid very far at that speed.
Your safe following distance on gravel at 50mph is more than that. 3 seconds is your minimum following distances on normal surfaces (used to be 2, advice has changed), you should have a 4 second following distance on gravel. https://www.drive-safely.net/safe-following-distance/
If you’re going 50mph on a gravel road, you are fucking up.
if the government doesn’t want me going 50 they wouldn’t have set the speed limit to 45
I have had nicks in my windshield due to gravel thrown up by vehicles traveling in the opposite direction.
It’s easy to armchair quarterback when you have the benefit of hindsight.
Go ride a motorcycle and then come back and tell us how many pebbles got enough in your direction, despite following at safe distances. I can assure you that you will be very surprised.
I have actually, for several years of my life, which is how I know it doesn’t cause that.
E: downvote this comment if you have never driven on a gravel road.
Not you again. Yesterday you were annoying people about trump.
Immediate downvote.
I tend to “annoy” people about fascist dictators frequently but it’s nice to know you have no counterargument and you downvote based on hate instead of the content of the comment itself.
You’ve driven on a gravel road behind other cars and never had a windshield crack? Not even a rock chip?
Now I know you’re full of shit.
Now I know you’re full of shit.
You don’t even have to be on a gravel road. My van’s windshield got cracked the other day simply from a pebble getting kicked up from a passing car.
A pebble flung up from a passing car cracked my van’s windshield the other day.
And I suppose you expect Hertz to eat the cost of replacing the windshield?
Windshields crack sometimes. Tough titties. It’s a giant pane of fragile glass exposed to the elements.
If it’s clearly not malicious, then yes, they should suck it up and pay for it. That’s cost of doing business.
LOL I don’t even know what to say to that. “Tough titties” indeed. You’re the one responsible for anything that should happens to the vehicle while it’s in your possession, even if it’s not entirely or even partly your fault.
And what if the windshield cracks due to temperature fluctuations? It happens. And on a rental car? Not my problem.
Then that would be a warranty issue. But good luck proving that.
Normal wear and tear isn’t the renter’s problem in any way, shape, or form; and that includes dings and scratches on the paint, wheels, glass, and interior, simply from everyday use and being exposed to the elements. Anything outside of unreasonably extreme damage is entirely on the rental company simply for the fact that they are the ones who own the car. This is part of why I will never use my vehicle for anything outside personal usage.
I, and thousands of other customers every single day, already pay over $500 (or much, much more) just for the privilege of being given the keys to a new-ish vehicle for 3 days. On top of whatever other bullshit they try to tack on. Where the fuck do you think that money goes? I’ve never even had a car payment that high.
Given that price, I expect the vehicle to be clean, properly maintained (they get the bare minimum, btw, I’ve witnessed this firsthand from the shop side; they won’t even replace wiper blades unless a customer brings it up), and every single square inch to be inspected and documented, with “wear and tear” clearly defined in customer-friendly terms - none of this bullshit “redefining of commonly-accepted terms” that every corporation seems to be jerking it to these days.
Cars are not investments; they never have been. A car is a highly-complex machine - a tool that can serve multiple purposes. These, like any other highly-complex machine, requires regular maintenance, inspection, and repair. Some things are merely cosmetic, but others can become safety issues - such as a cracked windshield. And yet rental companies, like every other company, are charging more and more for less and less. What exactly are they doing with that money if the customers are the ones being charged for issues that aren’t even getting fixed?
Why?
Because “line must go up”.
Which is why I said it’s a warranty issue.
We’re going around in circles here: dings and scratches are not caused by normal use.
The price of the rental and the responsibility of the renter are different problems. If you think you can do it for cheaper, give it a shot. You can list your car on Turo and make a fortune undercutting these terrible companies.
There’s a myriad of expenses in rental that are not incurred by simply owning a personal vehicle (you’ve already listed a bunch of them), and a profit margin on top, so that makes a ton of sense.
What makes you think they’re not being fixed? Even if they’re not, those issues decrease the resale value of the vehicle.
I’ve had all of my wheels stolen before. That was an awkward teams meeting, explaining why I was not there in person. The photographs I sent into the chat made it more entertaining though.
I think the weirdest part was how nonchalant that Hertz rep was about the situation. Because this shit happens all the time
It’s not like it’s their car, why would they get mad?
I don’t know… But some people take their shitty jobs way too seriously.
Honesty, if you are working for some mega Corp why are you bootlicking? They don’t give a shit about you.
I don’t understand some people… It’s like the dude working at Walmart running after shoplifters… Like dude… You’re risking your life for fucking Walmart…
That is not what I was suggesting. It was more like oh yeah, this happens all the time no worries…
Come to find out Hertz removes the OEM installed lock nuts on each vehicle, which was starting to me. I realize there are ways to around that quickly, but why remove a simple barrier like this?
The other thing I figured out is why all hotels don’t monitor their parking lots… That is what really pissed me off.
I’d love to see them prove they genuinely incurred those costs, how do you go about fixing a tyre scuff?
Wheel, not tyre. So I presume they curbed an alloy or similar.
Could be, but that’s a very strange choice of language by the author. You scuff a tyre, you scratch or gouge a rim typically.
I mean I disagree. A gouge would be a big chuck taken out, a scratch would be a more surface level line where as a scuff would be a patch of surface level damage. I doubt I would ever use scuff in terms of a tyre either.
That is the wonders of language though, everyone uses it differently :D
Language is wonderful when you know how to use it. Rims are rims, tires are tires and both together are wheels.
I’ll give you scuffs; you certainly understand what a scuff is though.
Easy easy, lemon squeezy.
I mean if you want to be pedantic then;
Wheel: “a circular object connected at the centre to a bar, used for making vehicles or parts of machines move”
So a rim or alloy can and is a wheel with or without a tyre ;)
A tire can be scuffed just like a rim can be scuffed just like a wheel can be scuffed.
They are all equally valid to be scuffed.
And Tyre is old English, go back to your island. ;)
I’m not saying it can’t be scuffed, I’m saying that personally I wouldn’t use it in that way because like you say I’m from an island that spells tyre with a y :p
Another reason to never rent from US companies
One of the problems with removing people from the equation is that there is no way to escalate an issue. I’m guessing it’s by design.
An example of this is the food delivery app in the country where I live. One time a delivery person said the restaurant was closed. The app said it was open but it was a holiday. Neither of us could cancel the order or contact a person to allow the cancelation.
Another instance, a delivery rider had a problem with their bike and asked me to cancel the order, when I told her I could not, she told me to call the restaurant to cancel it.
I don’t think she really had a problem with her bike, but I couldn’t chat with anyone who worked at the app to resolve the issue. She eventually delivered it. I think she just didn’t want to wait for the food to be ready since it wasn’t fast food. I ended up ordering from a different place, and ended up with 2 dinners.
Hertz is so ass I reserved a car and the fuckers didn’t even show up with a car. Had to file a credit card dispute. The address they gave didn’t even exist.
My car needed some repair work. Insurance set me up for a rental with Hertz who told me not to pay for bridge tolls with my own car’s transponder. When I take the car back, they tell me I’ll be invoiced later for the tolls. Had 4 toll crossings which ordinarily would come to less than $30 (even less if I had used the transponder).
A month later, the Hertz charges show up: $77 (including ‘processing fee’). Called and complained. They said they’d look into it. Never heard back.
Not using them again.
They did something similar to me in Florida, hit me for 400 fucking dollars. I use Avis now.
Yeah, never use rental car agency toll payment. Too late for you now, but they treat it the same way they do the gas fill charges. If they do it they’ll double the cost. Use your own toll pass if you have one, add the rental plate to the pass while you’re using it.
There isn’t really a good rental company but Hertz towers above the rest as the worst. I’ve gone to pick up a car I reserved at noon on a Wednesday and there was just nobody there to give me the key and no one to answer a phone.
Is Hertz still renting cars to people, then reporting them stolen so the people who rented the cars get pulled over by psycho aggressive cops and run the very real risk of being shot/killed?
Always
Hertz is the worst rental company I’ve had to deal with. Enterprise is the only one I’ll use if I have a choice.
I’m assuming they stuck a camera to an LLM?
Tech companies are treating LLMs like how people back in the day would put asbestos or mercury in everything. “It’s good at this one thing, it’s gotta work for other stuff too.”
Hey, if you don’t know what you’re assuming, there’s no point asking us.
But I’ll say YES, that’s what you’re assuming, just so you have an answer.
Most “AI” are fancy predictive texts. Not really intelligent in the first place but a good marketing scam.
This is obviously not llm.
This is a dumbass comment ngl
It’s got Radium! It’s what the body craves!
How is a large language model going to apply to a visual inspection?
This is probably a CNN trained to identify different types of damage. Similar to how your phone identifies faces.
You do realize that you are allowed to read the article, right? Cause if you did, you would have noticed the picture of the setup in the article, along with a basic description of it.
But there was no LLM summary of the article, how am I supposed to know what’s in it?
Jokes on you, I never learned to read!
It’s almost certainly programmed to find damage that doesn’t exist and price gouge you for it, but they haven’t found that sweet spot yet, where you can get people to pay more without putting up a fight.
Steve Lehto did a video on this too. Hertz is a garbage company. youtu.be/kGgPEIv65pU
I took my car to the dealership (begrudgingly) for recall work, and they have one of these scanners. I’m not sure if AI is attached to it, but it clocked hundreds of dings and dents as “needing repair” despite everything being simple cosmetic scratches and dings.
A friend of mine works for a dealership, where they have one of these things too, and even raindrops will register thousands of dings on these readers. They’re so full of shit to siphon every single penny out of their customers.
I’m in the industry, and the only thing I’ve seen the scanners used for is cya. Make sure the dealer doesn’t get blamed for pre-existing damage
And just like that, I never rented from Hertz again.
I got a ticket in France (I’m from the US) in a Hertz rental and never paid it, so I too will never rent from Hertz again.
Yeah people will not bother to risk losing so much money or a day argueing for a Camry. I had to do that once with a local rental here and never used them again despite them having better cars and cheaper price.
Hertz used to be cool.
<img alt="" src="https://lemmy.dbzer0.com/pictrs/image/b29a8892-2c1d-4652-ada1-fa808d9514eb.webp">
Returned a multi-week Hertz rental a couple of days ago and had to fight with the staff to get to get a written acknowledgement of no damage.
Customers are supposed to just trust Hertz employees will self-report damaging the car after it has been turned in? Absolutely laughable considering how many times rental companies try to screw over their customers.
This is great info and I won’t be renting from Hertz again.
Why would anyone rent from a company that was convicted of persecuting their own customers because of the incompetence of the company?
npr.org/…/hertz-false-accusation-stealing-cars-se…
Hertz fucked up repeatedly and people lost their jobs, were imprisoned and had their credit scores wrecked because Hertz couldn’t find it’s own cars on it’s own lots.
Why anyone would give them a fucking nickel is beyond me
holy shit! i worked in travel insurance organizing rental cars in case of breakdowns, with hertz as one of our primary partners in some areas, and at least in central europe i didn’t see cases like this. That’s quite shocking to learn for me!
Hertz had a bunch of bad shit in the news but this one… wow. and the impacts downline on people’s lives, all upended for the simple act of renting a car, yikes.
I can’t load the link but the human beings at places like Enterprise where I usually rent are totally reasonable. They’re always like, don’t worry, only big things are an issue.
It really depends on the company. Some look for any way to squeeze you. Others are pretty decent and probably more efficient as they dont waste as many working hours on bullshit claims and claim resolution.
Also if i rent a car i want things to go smoothly. I got places to be. You make my life easy, ill happily pay again and do my best to make yours easy too.