HP adds 15 minutes waiting time for telephone support calls (www.theregister.com)
from misk@sopuli.xyz to technology@lemmy.world on 20 Feb 13:38
https://sopuli.xyz/post/22885115

#technology

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Imgonnatrythis@sh.itjust.works on 20 Feb 16:28 next collapse

For free??!

Rai@lemmy.dbzer0.com on 20 Feb 16:41 next collapse

I’m so glad I don’t have anything HP.

TheFeatureCreature@lemmy.ca on 20 Feb 17:50 collapse

My dad has a Samsung (made by HP) printer in his office. It’s a gamble whether it will actually print something and another gamble if said print will actually have toner on it.

And the gamble is not in your favour.

TheFeatureCreature@lemmy.ca on 20 Feb 17:02 next collapse

I don’t think I’ve read a single headline or article in recent years where HP wasn’t being called out for being an absolute steaming pile of dog shit.

You couldn’t pay me to use their products. What a rancid company.

sugar_in_your_tea@sh.itjust.works on 20 Feb 17:19 next collapse

Wow. The best thing I’ve heard about HP is that their enterprise laptops aren’t total crap. I haven’t heard a single positive thing about them.

Why buy from them? Choose someone else…

stealth_cookies@lemmy.ca on 20 Feb 17:31 next collapse

Nah their laptops are shit too. We are forced to use them for work and they have sharp uncomfortable edges everywhere, randomly have the fans on maximum (even when in sleep) and sound like a jet plane taking off.

sugar_in_your_tea@sh.itjust.works on 20 Feb 18:04 collapse

Wow. That was the only saving grace for them some years back when I talked to our IT people. My current company uses Lenovo and my team uses Apple, so I haven’t touched an HP product for a long time.

Peffse@lemmy.world on 20 Feb 21:29 collapse

My company just switched from Lenovo to Dell. A downgrade for sure, but I feel like I dodged a bullet.

crowbar@kbin.earth on 20 Feb 22:44 collapse

why is that if i may ask?

Peffse@lemmy.world on 20 Feb 23:35 collapse

All I can offer is anecdotal evidence. I have had two enterprise issued Lenovo laptops, which are/were rock solid for 11/6 years now. Both times I had to replace the battery were easy to do, with rock solid documentation and demonstration videos.

The Dell on the other hand, corrupted it’s UEFI bitlocker key causing complete data loss, BSOD for no reason (and happens to my coworkers too) and overall has a shabbier feeling build quality. It’s not even been 2 years and the keys are peeling off. I’ve not really had to delve into repair documentation, but I don’t think it’d beat what Lenovo offered.

But that still beats dealing with HP. HP had the worst reliability and documentation, providing stuff that looked like an 11th generation fax scan. I ended up buying the wrong parts simply because their diagrams were so ambiguous.

shaggyb@lemmy.world on 20 Feb 22:18 next collapse

My work laptop is fine except for how the Windows key fell off randomly after 6 months.

KingThrillgore@lemmy.ml on 21 Feb 07:20 collapse

Didn’t the Elitebook brand move to the separate HPE

sugar_in_your_tea@sh.itjust.works on 21 Feb 11:51 collapse

Looks like it’s with HP, not HPE. I have no idea if the quality is still there.

NotMyOldRedditName@lemmy.world on 21 Feb 01:54 next collapse

Good thing they’re already on my never buy list and have been for well over a decade.

lipilee@feddit.nl on 21 Feb 12:53 next collapse

I hope that’s true for corpo clients too so that my employer gets pissed and we can get some decent hw.

Moobythegoldensock@lemm.ee on 22 Feb 12:59 collapse

One day later:

theregister.com/…/hp_ditches_15_minute_wait_time_…