Coffee Meets Bagel: Dating app users rue missed connections amid outage (www.bbc.com)
from fne8w2ah@lemmy.world to technology@lemmy.world on 30 Aug 2023 11:15
https://lemmy.world/post/4130917

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autotldr@lemmings.world on 30 Aug 2023 11:15 next collapse

This is the best summary I could come up with:


Users of the dating app Coffee Meets Bagel have expressed frustration over an ongoing, multi-day system outage.

The CMB app - which sells itself as the one “for serious daters” - first went down on 27 August, blocking users from their budding romances.

In a company update on Tuesday night local time, the firm said: "We’re making solid progress, and we’re on track to get things back up and running.

On its Instagram posts celebrating successful “CMB couples”, users wrote: “Lucky they found each other before the ransomware attack.”

Many are also genuinely upset about missed connections, expiring messages and concerns their matches - known on the app as “bagels”- would think they were being stand-offish.

“RIP to the poor souls who scheduled dates yesterday and couldn’t coordinate, who had meaningful conversations going and lost them.”


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GenderNeutralBro@lemmy.sdf.org on 30 Aug 2023 12:42 collapse

Pour one for the sysadmins at CMB.

This sucks for users, but assuming they can recover data it shouldn’t result in missed matches and they’re going to back up expirations when they’re back up and running. Status page with FAQ here: status.coffeemeetsbagel.com

I hope they publish a post-mortem because I’m really curious what the heck happened. I’d expect any major service to have redundancy and a solid disaster recovery plan.