Discord customer service data breach leaks user info and scanned photo IDs (www.theverge.com)
from QuantumSpecter@lemmy.world to technology@lemmy.world on 04 Oct 01:02
https://lemmy.world/post/36855350

#technology

threaded - newest

AfricanExpansionist@lemmy.ml on 04 Oct 01:17 next collapse

Do people really have to scan an ID to us Discord?

ITeeTechMonkey@lemmy.world on 04 Oct 01:22 next collapse

It’s used by some Discord communities to prevent spam/bots. This would be inconjunction with other measures like how some communities require a verified email or to have a phone number associated with your account.

Warl0k3@lemmy.world on 04 Oct 02:45 collapse

While those exist, those wouldn’t have been affected by this breach (or if they were it was only incidentally) - those communities are not using Discord’s age verification but are doing it through DMs (or a 3rd party service). Discord communities do not have access to age or ID verification tools, nor do they have the ability to impose restrictions based off age or ID verification (yet, there is rumored to be an age-verification access restriction beta going out, but it apparently doesnt use ID)

beejjorgensen@lemmy.sdf.org on 04 Oct 01:22 next collapse

Apparently if they get flagged as underage when they aren’t.

Yet another example of how requiring ID is a shit idea.

Manjushri@piefed.social on 04 Oct 01:24 next collapse

No. According to an article the IDs were from people who were challenging an age determination. Still bullshit, but you don’t need ID to use Discord as a general rule.

The unauthorized party also accessed a “small number” of images of government IDs from “users who had appealed an age determination.”

Small is, of course, a relative term. I would consider a small number to be 2 or 3. They may feel that 10,000 users is a small number. Who can say?

14th_cylon@lemmy.zip on 04 Oct 02:43 collapse

as a very minimum, it would make sense to demand safe-deleting the photo immediately after the verification process, with fucking prison time to someone if it is found they did not comply with that.

but that is clearly not the direction the society is going 🤷‍♂️

CosmoNova@lemmy.world on 04 Oct 07:51 collapse

You are absolutely right. This is a huge violation of user privacy on Discord‘s side which of course is as outrageous as it was to be expected from Discord. Like, Discord is the first company I would suspect to not care about any of this. They probably think lower of consumers than video game companies do.

pathief@lemmy.world on 04 Oct 07:14 next collapse

When I use the linux or web client it asks for a selfie with my ID card when I try to enter a server.

Works fine on Android.

Contacted support, they say my account is not flagged as underage but I have to submit the photo anyway. I told them i won’t.

JohnEdwa@sopuli.xyz on 04 Oct 10:57 next collapse

Normally, no.
And this data breach wasn’t technically to Discord either, it was to a third party company that does some part of customer support for them and the data and IDs leaked were from people who had contacted support because they were flagged underaged, and sent their ID to verify they weren’t.

Which also kinda explains why they weren’t deleted as they should be, they were just attatchements to support tickets, and not a “proper” verification system.

ErmahgherdDavid@lemmy.dbzer0.com on 04 Oct 11:12 collapse

In the United Kingdom yes because of our authoritarian Online Safety Act that came into power earlier this year. If I join a discord channel marked as nsfw I get a prompt for id which I bypass with a VPN in another country.

SoupBrick@pawb.social on 04 Oct 01:40 next collapse

Called it.

KelvarCherry@lemmy.blahaj.zone on 04 Oct 10:18 collapse

And the “Tea” app leak happened right before these age-verification rules started popping up everywhere. It’s obvious cause and effect, but it was also demonstrated RIGHT before.

Don’t put your hand on a hot stove, especially after watching someone burn their hand on that hot stove.

panda_abyss@lemmy.ca on 04 Oct 12:41 collapse

But the stove says it’s safe!

frustrated_phagocytosis@fedia.io on 04 Oct 01:50 next collapse

No, that can't be right. Forced use of photo ID for age verification couldn't possibly lead to leakage of said IDs. The purity police assured us!

KelvarCherry@lemmy.blahaj.zone on 04 Oct 10:19 collapse

think of the children!!! :< :< :< :< :<

cley_faye@lemmy.world on 04 Oct 10:25 next collapse

Coincidentally an alarming lot of people that impose pure bullshit on us seems to think of the children a tad too much.

FatTony@lemmy.world on 04 Oct 10:25 next collapse

I know right! Now we got their IDs too! :D

/s

WhyJiffie@sh.itjust.works on 04 Oct 22:54 next collapse

stop thinking about anything else but the children!!

WhyJiffie@sh.itjust.works on 04 Oct 22:56 next collapse

stop thinking about anything else but the children!!

WhyJiffie@sh.itjust.works on 04 Oct 22:59 collapse

stop thinking about anything else but the children!!

maam@feddit.uk on 04 Oct 02:04 next collapse

More people need to use matrix and xmpp instead!

whereyaaat@lemmings.world on 04 Oct 10:33 collapse

Unfortunately, stupid people need to be advertised to in order to see value in a product these days.

fluffykittycat@slrpnk.net on 04 Oct 02:51 next collapse

I knew this was gonna happen

theherk@lemmy.world on 04 Oct 03:17 next collapse

Candidly, I did not expect it so soon.

OrgunDonor@lemmy.world on 04 Oct 07:46 next collapse

I am honestly surprised it took this long for a company to get hacked(surprised it was discord though).

MrScottyTay@sh.itjust.works on 04 Oct 08:46 next collapse

They’re not the first. The first one happened in the same week the digital safety act was put in place

VieuxQueb@lemmy.ca on 04 Oct 10:46 collapse

Noe that makes more sense.

MrScottyTay@sh.itjust.works on 04 Oct 15:08 collapse

IIRC it was before the end of the first day too haha

PHLAK@lemmy.world on 04 Oct 23:26 collapse

To be fair it was a third party partner, not Discord itself. But you of course knew that since you read the first sentence of the article.

One of Discord’s third-party customer service providers was compromised by an “unauthorized party”

Mac@mander.xyz on 08 Oct 00:50 collapse

That doesn’t actually change anything, though.

HexesofVexes@lemmy.world on 04 Oct 09:39 collapse

I was thinking that, you’d think they’d strike once the pot is a little larger.

Tollana1234567@lemmy.today on 04 Oct 09:15 next collapse

Even if it wasn’t, they would sold your data to someone anyways, MEta being obivous

Simulation6@sopuli.xyz on 04 Oct 10:03 next collapse

I am surprised it took this long. Probably happening since day one and just now getting reported.

FatTony@lemmy.world on 04 Oct 10:26 collapse

And you didn’t tell Discord??

rando@sh.itjust.works on 04 Oct 03:14 next collapse

I really wish there was a good competitor to Discord. I have not found one that has the same screen sharing feature. Revolt (now Stoat) gets close but lacks the screen sharing - something me and my friends use a lot. They are adding this soon so hopefully it is good

9limmer@piefed.zip on 04 Oct 03:57 next collapse

Matrix or Jitsi with Lemmy or any popular forum software would be my suggestion. More secure and private but require some technical knowledge.

PhilipTheBucket@quokk.au on 04 Oct 04:23 collapse

Matrix is an absolutely pale imitation of Discord.

Yes it is very upsetting that the most popular chat platform in the Western world is in league with Sauron, but Matrix as a replacement is a glorified ICQ client that regularly yells at you that your device is untrusted now and there’s no hope of fixing it, you loser.

Die4Ever@retrolemmy.com on 04 Oct 07:47 next collapse

Yeah Matrix is horrible, I don’t think it will ever catch on

I used Element and it was also an overcomplicated and cluttered UI. They should’ve just straight copied Discord like ReVolt/Stoat did

Attacker94@lemmy.world on 05 Oct 00:21 collapse

When was this, ever since I used it it has had a ui like team speak

Attacker94@lemmy.world on 05 Oct 00:20 collapse

What issues did you run into, as far as I am concerned the weakest point is their screen share protocol not supporting sound.

ISOmorph@feddit.org on 04 Oct 04:42 next collapse

Now more than ever people will have to choose between privacy and comfort. And not to be a dick, but now more than ever, people choosing comfort are fucking over people who choose privacy.

jasoman@lemmy.world on 04 Oct 09:05 collapse

I know that person he is me.

biotin7@sopuli.xyz on 04 Oct 07:36 next collapse

Matrix, XMPP, GNU-Jami & SimpleX

Damarus@feddit.org on 04 Oct 08:11 collapse

None of those come close to the features Discord has.

dogs0n@sh.itjust.works on 04 Oct 12:36 collapse

What do you use other than text and voice chat. Forums exist but thats weird.

Die4Ever@retrolemmy.com on 04 Oct 07:45 next collapse

Revolt (Stoat?) is alright, but good luck getting people to join there lol, Discord is the only thing people are willing to join

ProgrammingSocks@pawb.social on 04 Oct 09:13 next collapse

I don’t know why people keep saying this. You either pay for a service, or you get a company extracting as much data as they can from you for advertiser or VC money. Servers and bandwidth cost money

Kissaki@feddit.org on 04 Oct 10:00 next collapse

Telegram is profitable through semi-pushing some cryptocurrency and selling premium. Various free-to-play games are profitable through the sale of optional content.

There are alternatives in offering delayed or optional monetary costs.

arsCynic@lemmy.ml on 04 Oct 11:09 collapse

I don’t know why people keep saying this. You either pay for a service, or you get a company extracting as much data as they can from you for advertiser or VC money. Servers and bandwidth cost money

  1. Some people pay for Discord and they still exploit their data.
  2. Some people pay for Lichess and their whole website is free of charge without tracking/advertising.

Yes, things cost money. Yes, ideally those who can pay for it should. No, something being free doesn’t legitimize unethical means to make a profit.


⚜︎ arscyni.cc: modernity ∝ nature.

ProgrammingSocks@pawb.social on 04 Oct 20:06 collapse

You know those are the exceptions, not the rules. Capitalism means that you play the dirty tricks everyone else does or get left behind. Legislation is the way out of this, not the delusion that we can convince people to just “choose better”. I tried to convince people for the better half of a decade. People simply do not have the knowledge to understand why they should care.

MonkderVierte@lemmy.zip on 04 Oct 10:02 next collapse

that has the same screen sharing feature

Uhm, yeah, it’s a chat app, not a screen-sharing app.

CoyoteFacts@piefed.ca on 04 Oct 12:19 next collapse

Screen-sharing is part of chat apps nowadays. You’re fully within your rights to stay on IRC and pretend that featureful chat is not the norm these days, but that doesn’t mean society is going to move to IRC with you. Like it or not, encrypted chat apps have to become even more usable for the average person for adoption to go up. This reminds me of how all the old Linux-heads insisted that gaming was for children and that Linux didn’t need gaming. Suddenly now that Linux has gaming, adoption is going way up - what a coincidence.

Edit: Also for the record, I have a tech-savvy friend who refuses to move to Signal until there are custom emoji reactions, of all things. You can definitely direct your ire towards these people, but the reality is some people have a certain comfort target, and convincing them to settle for less is often harder than improving the app itself.

Dreaming_Novaling@lemmy.zip on 04 Oct 19:21 collapse

Yeah no, sometimes you need screen sharing in the “chatting app”

A lot of university clubs are on Discord, and my cyber club does tutorials and labs on the weekends where the leader screen-shares. It’s nice because you can see the video in real time and ask questions whenever, rather than watching a pre-recorded video and having to hope you have no issues while following along.

I mean, this is literally why Zoom blew up so much during COVID. Real-time learning works more than asynchronous learning for a lot of people.

whereyaaat@lemmings.world on 04 Oct 10:32 collapse

It’s Matrix.

We don’t need another competitor. We need more people using the federated option.

Same thing with alternatives to windows. We already have it, but people are too stupid to use it.

Rooty@lemmy.world on 04 Oct 04:58 next collapse

Official statement from Discord: “Oopse woopse we did a fucky wucky. Sue us hahaha you won’t”

MoonRaven@feddit.nl on 04 Oct 05:06 next collapse

Sigh

Die4Ever@retrolemmy.com on 04 Oct 07:44 next collapse

Lol I thought they were supposed to delete the ID images once confirmed

jasoman@lemmy.world on 04 Oct 09:04 next collapse

But the ai training lol

Tollana1234567@lemmy.today on 04 Oct 09:17 next collapse

“Haha, and you believed us” -Discord

kbobabob@lemmy.dbzer0.com on 04 Oct 11:38 next collapse

Very first question in FAQ:

Q: Does Discord or k-ID keep my selfie data?

A: Discord only logs the k-ID age verification results used to unlock your account—it doesn’t save your selfie image. For questions about k-ID’s processes, please contact k-ID.

So they are going to blame someone else.

Brewchin@lemmy.world on 04 Oct 12:16 collapse

FTA: The IDs leaked were from people appealing age verification.

That’s different from the age verification process, which goes through a third party provider.

In short, the leaked IDs were from a standard shitty support platform (Zendesk, Salesforce, etc), not the much-advertised “safe and private” age verification system.

Blackmist@feddit.uk on 04 Oct 08:58 next collapse

Update photos set deleted=1 where id=553468863

CheesyFox@lemmy.sdf.org on 04 Oct 09:09 next collapse

*gasp*

surprisedpikachu.jpeg

HexesofVexes@lemmy.world on 04 Oct 09:35 collapse

This was kind of breach so predictable even surprisedpikachu.txt isn’t enough, but it must be done.

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popekingjoe@lemmy.world on 04 Oct 11:00 next collapse

Thank you for your service. 🫡

ICastFist@programming.dev on 04 Oct 11:50 collapse

put the pikachu part in code so it’ll render monospaced ;)

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MonkderVierte@lemmy.zip on 04 Oct 10:01 next collapse

So they kept the images illegally, hm?

Somecall_metim@lemmy.dbzer0.com on 04 Oct 10:22 next collapse

I am jack’s complete lack of surprise

whereyaaat@lemmings.world on 04 Oct 10:34 next collapse

This shouldn’t surprise anyone with a brain.

Anyone know where we can find the data?

SugarCatDestroyer@lemmy.world on 04 Oct 10:52 next collapse

It’s a good thing I didn’t give out my phone number or passport and didn’t communicate via voice chat.

rozodru@piefed.social on 04 Oct 11:10 next collapse

/me chuckles from his IRC chat room

and people will continue to use Discord.

FishFace@lemmy.world on 04 Oct 11:36 collapse

I held out for a return to IRC for a long time but the days of only getting messages when you’re online, or of setting up a bouncer or other solution, are just long gone.

abbiistabbii@lemmy.blahaj.zone on 04 Oct 11:10 next collapse

Can someone please send this to Keir Starmer with the subject like “Look what you did”.

sol6_vi@lemmy.makearmy.io on 04 Oct 11:27 next collapse

I wish I could convince my giant discord community to go anywhere else. It’s so fucking hard. I’ve built IRC networks and a matrix server. I host every fediverse app imaginable. I hate being attached to this company and my income being reliant on it.

Dran_Arcana@lemmy.world on 04 Oct 12:03 next collapse

Back in the day when our community was switching from xmpp to discord, our solution was to write a bot on either end that relayed messages from one to the other. The xmpp bot got more and more naggy over time until eventually we put the xmpp side in read-only for everyone except the relay bot. It did a good enough job at building momentum to switch that the final holdouts came over when we went r/o.

You might consider building something similar if you want to make a genuine effort to switch to matrix or IRC. A relay bot solves the problem of the first people being punished by virtue of being first.

sol6_vi@lemmy.makearmy.io on 04 Oct 12:56 collapse

Its a good suggestion and something I’ve considered. Unfortunately we’re using conduit as our server and that type of integration doesn’t seem to work well outside of synapse. That said I know some people have gotten it working I just need to dig a little deeper. It’s a chore for sure but it seems like the only path forward.

njordomir@lemmy.world on 05 Oct 02:02 collapse

I hear you. I used to teach classes in a particular field and most people followed our updates and events on Facebook. I tried for years to change that and pry people loose from the Zuck. Mostly unsuccessfully. I agree with the other user who suggested bridging protocols. Bridge them then incentivise use of the good one and/or disincentivise use of the evil one to naturally encourage people to migrate.

sol6_vi@lemmy.makearmy.io on 05 Oct 03:19 collapse

Indeed, seems the only path forward. Thansk for sharing.

psx_crab@lemmy.zip on 04 Oct 12:46 next collapse

One of Discord’s third-party customer service providers was compromised by an “unauthorized party,” the company says.

So, not Discord but a 3rd party company that handle Discord’s customer service, and if you didn’t use their customer service then you’re not affected.

HertzDentalBar@lemmy.blahaj.zone on 04 Oct 19:09 next collapse

Moral of the story, never ask for help.

masterofn001@lemmy.ca on 04 Oct 22:40 collapse

Moral of the story - tech co’s and gov id requirements are evil and have no basis in actual security.

Now that peoples data has been exposed, they are susceptible to id theft. So, how does a site or gov deal with that?

There suddenly are over 9000 Stan Smith’s on the site. Weird.

Well, guys, for the safety of… … (Murmuring… We’re using the kids as justification this time or terrorism… Kids. OK.) the children, we will require a blood sample to verify your genetic code.

Thank you and have a nice day and welcome to gattaca.

masterofn001@lemmy.ca on 04 Oct 22:34 next collapse

So, Discord - by forcing your acceptance of their tos which renders them immune from damages done by "third parties*

By offloading a term of service that Discord requires you to provide.

If they force you to give the info, they are responsible for handling and storing it properly, no matter what some evil lawyer or exec says.

If laws make bad things legal because rich people can use words, then there needs to be some form of redress to return the spirit of the laws to the people.

Maybe we all make usernames with a legally binding personal ToS that is deemed agreed upon by the corporation accepting the username.

This is just a shell game and they are conmen.

WhyJiffie@sh.itjust.works on 04 Oct 22:48 collapse

that’s a good quote, and a bad conclusion

Broken@lemmy.ml on 04 Oct 15:39 next collapse

My take on this is a little more fundamental than the whole ID/age thing. We all knew this would happen, and why? Because nobody has addressed the first problem. Security is only as strong as the weakest link, and companies are not transparent with customers.

Companies spell out in their Terms and Privacy statements that they have Affiliates that data gets shared with. And they want you to accept them all blindly, without clarifying who they are and what they do.

Even here, with a reported breach, they are not naming them and just calling them “third party”. So they screwed up and many people have their information and IDs out in the wild because if them, but we don’t even get to know who they are?

His are we to trust a company of we don’t know who they’re in bed with? How are we to rate their security and assess our risk of using their service without all the information?

As far as I can tell Discord handled it pretty well as far as breaches go. But maybe if I know they are using a shit company as one of their vendors I might think twice about using them.

Its the same logic as the next article in my feed, where crunchyroll is getting pushback from the subtitle service they are using. And that’s not even their own security in mind. People make choices based on what companies do, so be transparent with it all and we will have the warm fuzzies if things match up. If they don’t then the company gets customer feedback so they can adjust.

fmstrat@lemmy.nowsci.com on 04 Oct 18:03 next collapse

Best part:

The unauthorized party gained access to “information from a limited number of users who had contacted Discord through our Customer Support and/or Trust & Safety teams”

echo@lemmy.tf on 04 Oct 19:31 next collapse

Ah yes, another reason not to give me ID to these tech companies. Anyone that demands my ID online can go fuck themselves while I find a replacement service.

daggermoon@lemmy.world on 04 Oct 20:17 next collapse

Crazy, that thing I said would happen finally happened.

WhyJiffie@sh.itjust.works on 04 Oct 22:45 collapse

didn’t take too long either

redwattlebird@lemmings.world on 04 Oct 22:09 next collapse

I tried getting my friends to move to any other chat client but the thing that keeps them on discord is the screen share. Like it or not, this feature is what’s locking people in as a one stop shop game streaming chat.

WhyJiffie@sh.itjust.works on 04 Oct 22:39 next collapse

did you ever use jitsi? its not a chat platform, but one for video calls. it supports screen sharing and its very good. it works standalone, there are public instances

matrix used to use jitsi for group calls. I don’t know what does it use now as a transition to an in house service has been in the works for a few years now, and element call just now starts to get mature enough, but I’m almost sure you can do screen sharing right now too. but try to check how usable it is before you try to get your friends to use it. if it doesn’t work well, they may not accept your advice (as easily) in the future to switch chat providers

redwattlebird@lemmings.world on 04 Oct 22:46 collapse

Absolutely! I brought it into another group for corporate stuff and it was great. We also used it over COVID lockdown for games with another group of friends.

I’ll do more research on Matrix and see if i can set something up for a truly seamless transition. Thanks for the suggestion!

notgold@aussie.zone on 05 Oct 19:45 collapse

Signal app on pc can screen share. I share with mates all the time through it

drspawndisaster@sh.itjust.works on 05 Oct 03:49 collapse

That fast, huh?