Sadly, they earned a lot of money and this was just calculated expense of doing business. Pretty much all big companies operate like that. Abuse the system, rake in money, leave some aside for settling lawsuits. Forbidding them to sell products for a specific time or recalling all the printers and giving money back… that would make them think twice about next time.
alphapuggle@programming.dev
on 21 Aug 2023 16:51
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They’ll get a slap on the wrist fine that nowhere near accounts for the amount of money they made doing this.
Bluefruit@lemmy.world
on 21 Aug 2023 16:53
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True but this also sets precedent for other cases which is an overall win. But i do wish the fines were bigger I agree with you there.
Qwaffle_waffle@sh.itjust.works
on 22 Aug 2023 02:42
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They need to do a percentage of revue, rather than a fixed price for businesses. Affects bigger companies harder, but let’s smaller ones still work through it.
procrastinator@lemmy.world
on 22 Aug 2023 11:41
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Fine of at least 150% of money earned, though they’ll just say it earned them nothing
I loved how EU set fines for GDPR breaches and I feel the same should be applied in other fields when companies are involved. There are two tiers of penalties, with a maximum of 20m euros or 4% of global revenue. That way they feel it. Really feel it. Google got smacked 50 million € for GDPR breach. H&M 35M.
_number8_@lemmy.world
on 21 Aug 2023 17:01
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software locks are inherently immoral and anti consumer.
elbarto777@lemmy.world
on 21 Aug 2023 17:06
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Stallman from FSF would probably say only if the software is updateable. Firmware which can’t be changed is no different from hardware. I kind of agree, even though he said that about open source. But the point still stands. If printer can’t be used without account or always online or ink. Then it’s a feature. Whether you agree with it or not, vote with your wallet. However if they hide the feature that’s misleading advertising and it’s a different crime all together.
But what HP tried to do is to send over the air update that prevented printers from using recycled toner. Now that’s a bitch move.
MxM111@kbin.social
on 21 Aug 2023 17:08
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By itself there is nothing immoral in software lock, but the way it is used here is immoral. It is common understanding and expectation that the scanner should work if there is no ink, thus locking scanner is doggy technique. Locking printer if you do not have ink, however, is totally fine, since it prevents printer damage.
Num10ck@lemmy.world
on 21 Aug 2023 17:09
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but i only want to print black and white! fuck magenta’s issues.
Ragnell@kbin.social
on 21 Aug 2023 17:11
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@Num10ck Put a black cartridge where the color cartridge should be?
I love how so many comments and replies ascribe some form of ‘guilt’ to this, as if HP employees would feel shame. This doesn’t really mean anything to a company that size.
One of the great things about moving to the UK is that, despite all its problems, consumer protection Europe is so much better than in the US.
silvercove@lemdro.id
on 21 Aug 2023 17:42
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HP has one of the worst customer experiences out there. I don’t understand why people keep buying HP trash.
I’ve been using brother laser printers for over 15 years now. Toner is very reasonably priced from them and lasts forever. Plus, no sketchy things like forced registration.
threaded - newest
Good!
EAT IT YOU LITTLE SHITS
Sadly, they earned a lot of money and this was just calculated expense of doing business. Pretty much all big companies operate like that. Abuse the system, rake in money, leave some aside for settling lawsuits. Forbidding them to sell products for a specific time or recalling all the printers and giving money back… that would make them think twice about next time.
They’ll get a slap on the wrist fine that nowhere near accounts for the amount of money they made doing this.
True but this also sets precedent for other cases which is an overall win. But i do wish the fines were bigger I agree with you there.
They need to do a percentage of revue, rather than a fixed price for businesses. Affects bigger companies harder, but let’s smaller ones still work through it.
Fine of at least 150% of money earned, though they’ll just say it earned them nothing
It sets the size of the fee the company will need to pay to do it.
I loved how EU set fines for GDPR breaches and I feel the same should be applied in other fields when companies are involved. There are two tiers of penalties, with a maximum of 20m euros or 4% of global revenue. That way they feel it. Really feel it. Google got smacked 50 million € for GDPR breach. H&M 35M.
software locks are inherently immoral and anti consumer.
All of them, or just specific instances?
Stallman from FSF would probably say only if the software is updateable. Firmware which can’t be changed is no different from hardware. I kind of agree, even though he said that about open source. But the point still stands. If printer can’t be used without account or always online or ink. Then it’s a feature. Whether you agree with it or not, vote with your wallet. However if they hide the feature that’s misleading advertising and it’s a different crime all together.
But what HP tried to do is to send over the air update that prevented printers from using recycled toner. Now that’s a bitch move.
By itself there is nothing immoral in software lock, but the way it is used here is immoral. It is common understanding and expectation that the scanner should work if there is no ink, thus locking scanner is doggy technique. Locking printer if you do not have ink, however, is totally fine, since it prevents printer damage.
but i only want to print black and white! fuck magenta’s issues.
@Num10ck Put a black cartridge where the color cartridge should be?
70% of the time, they're different sizes. And if they aren't, then the little chip on them let's the printer know it isn't the correct cartridge.
If only it were so simple...
If someone ever made dummy cartridges they would sell nicely, I suspect.
HP has locked down their cartridges so much that even third party hack ones require extracting the chip from a genuine cartridge.
See, now THIS is rentrophy.
I miss old printers that would offer to print in black & white or composite black depending on which cartridge is low ☹️
I am sure you can do it in print settings.
It’s a legit use of DRM/software lock if HP gives you the printer to use (for free) when you buy some ink, but they’re charging for it and the ink.
It’s function theft.
.
I love how so many comments and replies ascribe some form of ‘guilt’ to this, as if HP employees would feel shame. This doesn’t really mean anything to a company that size.
One of the great things about moving to the UK is that, despite all its problems, consumer protection Europe is so much better than in the US.
HP has one of the worst customer experiences out there. I don’t understand why people keep buying HP trash.
People use it because hp printers are cheap, but the users dont know what they are putting themselves into by buying hp.
Next they need to be charged for the ink itself… Literally the most expensive liquid on the planet, more than fucking LSD!
.
I’ve been using brother laser printers for over 15 years now. Toner is very reasonably priced from them and lasts forever. Plus, no sketchy things like forced registration.
Now if only they were reasonably sized like inkjets too…
I use q 20-year-old HP office printer (1320n) for document printing. Thing is an absolute tank
And a hearty fuck you to HP Sales execs, may their children fritter their unearned stock grants on glow in the dark drink umbrellas.
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